Customer Service Representative

StraitNZ; Manurewa; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

Job summary

StraitNZ, a nationwide transport network, is seeking a Customer Service Representative at our South Auckland Branch in Wiri. The role can be part-time or full-time to suit your lifestyle and offers exposure to the road freight industry.

You will handle customer enquiries by phone and email, track freight movements across New Zealand, and work with internal teams to resolve issues. A positive, professional attitude and strong Excel skills are essential.

Qualifications

• Experience in customer service and handling inquiries.
• Ability to manage challenging interactions and resolve problems.
• Proficiency with Excel and Microsoft Office.
• Strong organisational skills and attention to detail.
• Professional telephone manner and clear English.

Responsibilities

• Responding promptly to customer enquiries by phone and email.
• Tracking freight movements across New Zealand and providing customers with timely updates.
• Coordinating with internal teams to resolve enquiries effectively.

Skills

Organised

Attention to detail

Excel

Team player

Verbal communication

Customer service

Problem solving

English fluency

Tools

Microsoft Office

Job description

Great opportunity to gain knowledge in the road freight industry

StraitNZ is a unique, nationwide end-to-end network of trusted transport infrastructure. We connect New Zealand across both road and sea - with experience, versatility, and impressive capacity. Our fleet of two ships and over 200 trucks is supported by a nationwide network of six depots and a 450+ strong team to deliver hundreds of thousands of tonnes of freight (and passengers) weekly.

We have an exciting opportunity available for an enthusiastic individual to join our team as a Customer Service Representative at our South Auckland Branch in Wiri. This role offers the flexibility to be either part-time or full-time, making it an ideal opportunity for someone seeking a position that suits their lifestyle.

The skills of the person we are looking for:

Highly organised, with the ability to prioritise tasks and manage competing demands effectively

Strong attention to detail and a commitment to delivering consistently high-quality work

A high level of computer literacy, including proficiency in Microsoft Office applications, particularly Excel

A collaborative team player who is self-motivated and confident working independently

Engaging, professional and respectful interpersonal style of dealing with the broad range of staff and customers

Strong verbal communication skills, including a professional, articulate and courteous telephone manner and clear, fluent English

Customer service experience, including the ability to manage challenging interactions and resolve problems effectively

What you will be doing:

Responding promptly and professionally to customer enquiries by phone and email

Tracking freight movements throughout New Zealand and providing customers with timely updates

Managing a range of customer service matters and working with internal teams to resolve enquiries effectively

In return you will get:

To work with a great team in a safe work environment

Gain exposure and knowledge in the transport and logistics industry

A competitive remuneration including Southern Cross Health Insurance

To be part of a growing company that values its staff

Further career opportunities could be available

If this role sounds like you, and you are looking to join a dynamic organisation that continues to make a big impact in the industry, then we want to hear from you.
Please note, if successful you are required to undergo a pre-employment drug and alcohol test, medical examination and Ministry of Justice check as a pre-requisite to confirmation of employment with StraitNZ.
Applicants for this position must currently live in New Zealand and should have NZ residency or a valid NZ work visa.