Customer Service Representative

Sorted Logistics; Linwood-Central-Heathcote Community; Vor Ort; NZD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Monday to Friday schedule

Team environment

Training and development opportunities

Employee benefits and recognition

Career growth

Zusammenfassung

Sorted Logistics is recruiting a Customer Service Representative in New Zealand, to be the first point of contact for customer enquiries and to work closely with transport, warehousing, carriers and couriers. The role is Monday to Friday, 8:00am – 5:00pm, with no weekend work and opportunities for development within a NZ-owned logistics business.

You will help keep freight moving, resolve queries quickly, and provide a positive customer experience while collaborating with suppliers and internal

Qualifikationen

• Solid administration experience and strong computer skills.
• Excellent time management and organisational skills.
• The ability to work independently and manage competing priorities.
• Strong attention to detail and accuracy.
• Outstanding verbal and written communication skills.
• A positive, proactive, and solutions-focused attitude.
• Experience within transport, logistics, warehousing, or supply chain environments is desirable.

Aufgaben

• Responding to customer phone and email enquiries
• Investigating and resolving customer queries and transport issues
• Assisting customers with order enquiries, shipment tracking, and service requests
• Building strong relationships with customers and suppliers
• Coordinating with external carriers and courier partners to resolve enquiries and provide updates
• Working collaboratively with operational teams across the business
• Providing timely and professional communication at all times

Kenntnisse

Solid administration experience

Strong computer skills

Time management

Organisational skills

Independent work

Prioritisation

Attention to detail

Accuracy

Verbal communication

Written communication

Solutions-focused attitude

Experience in transport/logistics

Jobbeschreibung

Location: Christchurch or Auckland | Full-time,42.5 hours per week | Hours: Monday to Friday, 8:00am – 5:00pm

Looking for a role where no two days are the same? We'reseeking a proactive and organised Customer Service Representative to join ourteam. You'll be the first point of contact for customer enquiries, workingclosely with our transport and warehousing teams, as well as external carriersand courier partners, to ensure our customers receive outstanding service andsupport.

What's in it for you?

• Mondayto Friday role with weekends free
• Supportiveand collaborative team environment
• Ongoingtraining and development opportunities
• Employeebenefits and recognition programmes
• Opportunityto grow your career within a successful NZ-owned logistics business

About the Role

As a Customer Service Representative, you'll play animportant role in ensuring customer enquiries are resolved quickly andprofessionally. Working closely with customers, suppliers, operational teams,carriers, and couriers, you'll help keep freight moving while delivering apositive customer experience.

Key responsibilities include:

• Respondingto customer phone and email enquiries
• Investigatingand resolving customer queries and transport issues
• Assistingcustomers with order enquiries, shipment tracking, and service requests
• Buildingstrong relationships with customers and suppliers
• Coordinatingwith external carriers and courier partners to resolve enquiries andprovide updates
• Workingcollaboratively with operational teams across the business
• Providingtimely and professional communication at all times

What You'll Bring

We're looking for someone who enjoys helping people, thrivesin a fast-paced environment, and takes pride in delivering exceptional customerservice.

• Solidadministration experience and strong computer skills
• Excellenttime management and organisational skills
• Theability to work independently and manage competing priorities
• Strongattention to detail and accuracy
• Outstandingverbal and written communication skills
• Apositive, proactive, and solutions-focused attitude
• Experiencewithin transport, logistics, warehousing, or supply chain environments isdesirable

About Us

Sorted Logistics is a proudly New Zealand-owned logisticscompany with a strong family culture and a fresh, innovative approach to theindustry. We work hard, support one another, and take pride in what we do.

Our mission:

To develop great people who deliverexceptional results

Please note:

Applicants must be legally entitled to work in New Zealand. Any offer of employment will be subject to satisfactory pre-employment checks, including a Ministry of Justice criminal history check and drug and alcohol testing.