Freight Office Assistant (PT)

New Zealand Couriers Limited; North Shore; On-site; NZD 25,000 - 39,000; Part time

Job summary

New Zealand Couriers is seeking a part-time Freight Office Assistant at North Harbour to support depot operations and ensure freight is processed accurately and delivered on time.

The role focuses on resolving parcel queries, contacting customers about undeliverable freight, and processing ticket sales. The candidate should be comfortable with data entry and MS Office, with the ability to lift up to 25kg as needed.

Qualifications

• Basic computer literacy and data entry skills.
• Experience with MS Office is preferred.
• Able to lift up to 25 kg within capability.

Responsibilities

• Resolve parcel queries and provide solutions to customers.
• Contact customers regarding undeliverable freight.
• Process ticket sales.

Skills

Data entry

Organisational skills

Problem solving

Customer focus

Tools

MS Office Suite

Data entry systems

Job description

Requisition ID17134-Posted05/10/2026-New Zealand Couriers-Operations-North Harbour-North Harbour-Permanent Part Time-Administration & office support-New Zealand-Auckland-North Shore City

About New Zealand Couriers

At New Zealand Couriers, we keep New Zealand businesses moving. As one of the country’s leading courier and logistics providers, we’re proud of our strong customer relationships, nationwide network, and commitment to operational excellence. Our people are at the heart of what we do, and we’re focused on building a safe, efficient, and high-performing operation that supports our customers and contractors every day.

We’re looking for an organised and proactive Freight Office Assistant to support our depot operations and help ensure freight is processed accurately and delivered on time.

The role

Based at our North Harbourbranch, the Freight Office Assistant is a varied role, responsible for the timely handling of damaged, repacked and missorted parcels. You’ll work closely with courier drivers and our Operations team to ensure our customers’ freight is delivered to where it needs to be. With people at the heart of our success, you’ll enjoy the diversity of our team and our customers.

This is a part-time position.

What you’ll be doing

• Resolving customers’ parcel queries with a focus on problem-solving
• Contacting customers regarding their undeliverable freight
• Processing ticket sales

What we’re looking for

• Computer literacy – competent in data entry and MS Office Suite
• Strong organisational and prioritising skills
• Comfortable lifting within your capability (some lifting up to 25kg)
• Someone who has a keen interest in problem solving and providing solutions to customers

What can we offer?

• A hardworking team dedicated to shared goals
• Ongoing employment stability with a trusted NZ brand
• Access careeropportunities with the Freightways group of companies

Be a part of a team, whose values attract people who are hardworking, have integrity, a strong customer focus, and are passionate about success.

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do and are driven to get things done.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.