Customer Service Representative - Wellington Fixed Term

Bluebridge; Wellington; On-site; NZD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Uniform and PPE provided

Extensive training and upskilling

Career progression opportunities

Job summary

Bluebridge Cook Strait Ferries is seeking a Customer Service Representative for a fixed-term role in Wellington. You will welcome passengers, check in luggage, and assist with embarkation to ensure a smooth journey across the Cook Strait.

The role also involves handling reception duties, phone inquiries, and moving across the port for marshalling, lines, and general crew support. Applicants should be fit, able to work varied shifts, and prepared for a pre-employment medical and background checks.

Qualifications

• Must currently reside in New Zealand with valid work rights (open visa or residency).
• Full, clean driver's license is preferred.
• Ability to work shifts including early mornings, late nights, weekends and public holidays.

Responsibilities

• Greet passengers at the terminal and assist with luggage check-in.
• Help passengers embark and manage lines; assist with tying and letting go ships as they arrive and depart.
• Engage with passengers over the phone and in person to enhance their travel experience.
• Occasionally assist with port duties such as car park marshalling and other team tasks.

Skills

Customer service

Communication skills

Teamwork

Flexible/shift work

Job description

Customer Service Representative - Wellington Fixed Term

Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience!

OurCustomer Service Representativesare the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking! They welcome our passengers at our terminals, checking in luggage and helping them embark on their journey.

If you come and join us at Bluebridge, you’ll work with great a bunch of people who are committed to providing a fantastic experience for our passengers.

As well as engaging with passengers over the phone and greeting them when they arrive to travel, you’ll also get out and about across the port, car park marshalling and even helping with lines, helping to tie up and let go ships as they arrive and depart. Therefore applicants need to be fit and healthy to be suitablefor the role!

As Bluebridge is a 24 x 7 operation, we need Customer Service Representatives at all hours, so the role involves shift work.

You will work on a fortnightly rotating roster which includes early mornings and late nights, weekends, and public holidays. Fixed-term opportunities are available in our Wellington Passenger Terminal team for the upcoming summer season (October-April)

You’ll also get access to out exciting staff benefits:

• A competitive hourly rate
• Full uniform and high-quality Personal Protective Equipment
• Extensive training and great opportunities for further upskilling (first-aid, conflict management and customer care)
• Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation

Our preferred candidate will have a full, cleandriver'slicense!

Applicants for this position must currently reside in New Zealand and have a valid working rights (valid open visa or residency)

*Please note, as part of our recruitment process you must satisfy a pre-employment medical, drug test and a Ministry of Justice check to be considered for this position.*

So, if you have a passion for delivering amazing customer service and want to work in a role that will challenge yet reward, we’d love to hear from you today!

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment medical check?
• Do you have a current New Zealand driver's licence?
• Are you available to work public holidays?