Customer Service Team Leader

New Zealand Couriers Limited; Invercargill City; On-site; NZD 65,000 - 75,000; Full time

Job summary

New Zealand Couriers Invercargill is seeking a Customer Service Team Leader to guide our Invercargill branch's customer services team and drive service excellence.

You will lead with data-driven decisions, support training and development, and collaborate with contractors to ensure timely, accurate parcel service. This is a permanent full-time role based at the Invercargill branch, with standard Monday–Friday hours and opportunities to impact branch performance.

Qualifications

• Proven leadership ability with a track record of developing high-performing teams.
• Positive, approachable demeanour when dealing with customers and staff.
• Experience working with operational performance metrics.
• Knowledge of freight and logistics industries is advantageous.

Responsibilities

• Lead and develop the Customer Services team to deliver high-quality service.
• Coach team members and train on SOPs and processes.
• Oversee accurate processing of accounts, credits, and cash reconciliation.
• Support recruitment and onboarding of new staff.

Skills

Leadership

Metrics experience

Customer service

Freight/logistics

Job description

Career Opportunities: Customer Service Team Leader (13936)

Requisition ID13936-Posted20/09/2026-New Zealand Couriers-Customer Services-Invercargill-Invercargill-Permanent Full Time-Administration & office support-New Zealand-Southland-Invercargill

About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

The Role
Based at our Invercargill branch, our Customer Services team are committed to responding to client queries on their parcels and resolving issues promptly and to a high standard. As Customer Service Team Leader, you will lead this team with a commitment to data-driven decisions, and assist in the training and development of your team. You’ll be on the ground with the team to provide support and collaborate with contractors to ensure we are delivering optimal service to our customers. This role sits as part of the leadership team at branch level, with plenty of opportunity to make real impact on team performance.

This is a fulltime role, working Monday to Friday during standard business hours.

Key responsibilities include

• Training new and current team members towards service excellence
• Improving team problem-solving capabilities
• Overseeing the team in accurate processing of accounts, credits and cash reconciliation
• Assisting in recruitment, coaching and adherence to SOPs

Apply if you have

• Proven leadership aptitude – motivating and developing high-performing teams
• A positive and approachable demeanour both with customers and your team
• Experience working with operational performance metrics
• Knowledge and experience in freight/logistics industries – advantageous

Join us and in return we can offer

• The chance to lead and develop a small and loyal]team
• A high-performing and supportiveteam environment
• Career development opportunities across the Freightways group of companies

Candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.