Outbound Customer Engagement Specialist

NZX Limited; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Not specified

Job summary

NZX Limited in Auckland, New Zealand, is seeking an Outbound Customer Engagement Representative to connect with customers, provide information, and help them make informed decisions about their accounts. The role emphasizes quality and volume targets, accurate record-keeping, and adherence to regulatory standards.

The ideal candidate has proven outbound calling experience and strong communication skills, with a commitment to delivering exceptional customer service and compliance.

Qualifications

• A relevant qualification or equivalent knowledge, skills, and experience; commitment to ongoing professional development.
• Proven experience delivering outbound calls and high-quality customer service.
• Familiarity with registry and customer service software; KiwiSaver knowledge is a plus.

Responsibilities

• Engage customers through outbound calls, emails and texts to provide clear information and support.
• Explain account features and investment options to help customers make informed decisions.
• Respond to inquiries, resolve concerns and maintain accurate customer records.
• Meet quality and volume targets while delivering excellent customer experience.
• Ensure all interactions comply with regulatory and quality standards.
• Collaborate with the team and share best practices for continuous improvement.

Skills

Outbound calls

Customer service

Clear communication

Education

Relevant qualification or equivalent knowledge

Tools

CRM software

Job description

NZX Limited in Auckland, New Zealand, is seeking an Outbound Customer Engagement Representative to connect with customers, provide information, and help them make informed decisions about their accounts. The role emphasizes quality and volume targets, accurate record-keeping, and adherence to regulatory standards.

The ideal candidate has proven outbound calling experience and strong communication skills, with a commitment to delivering exceptional customer service and compliance.