Senior Customer Support & Escalations Specialist

OfficeMax New Zealand; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Personal development plan

Great team culture

Job summary

OfficeMax New Zealand is seeking a Senior Customer Support Representative to act as an escalation point for complex enquiries, coordinating with internal teams to resolve delivery, stock, and supply chain issues. You will engage customers by phone and email, maintaining accurate records in Salesforce and Amazon Connect.

The role suits puzzle-solvers with strong communication and problem-solving abilities, working from the Highbrook site with a focus on delivering exceptional customer experiences.

Qualifications

• 2+ years experience in a Customer Support role preferred.
• Strong problem-solving and investigative skills.
• Excellent verbal and written communication.

Responsibilities

• Provide escalation support for complex issues and guide junior staff.
• Investigate deliveries, product availability, and supply chain issues to resolve cases.
• Record and manage customer interactions in Salesforce and Amazon Connect.

Skills

Customer service

Problem solving

Communication

Salesforce

MS Office

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

OfficeMax New Zealand is seeking a Senior Customer Support Representative to act as an escalation point for complex enquiries, coordinating with internal teams to resolve delivery, stock, and supply chain issues. You will engage customers by phone and email, maintaining accurate records in Salesforce and Amazon Connect.

The role suits puzzle-solvers with strong communication and problem-solving abilities, working from the Highbrook site with a focus on delivering exceptional customer experiences.