Customer Care Pro - Growth, Training & Great Hours

TTEC; Auckland; On-site; NZD 30,000 - 43,000; Full time

Benefits offered by this job

26.50 NZD per hour

Job summary

TTEC is seeking a Customer Service Representative in Auckland, New Zealand. Join a global team focused on delivering human-centered customer experiences, with structured training and ongoing learning opportunities.

You will resolve customer issues, maintain records, and collaborate with internal and external stakeholders to ensure high-quality service. Competitive hourly pay and a supportive culture are offered as part of the role.

Qualifications

• Minimum high school certificate required.
• At least 2 years experience in customer service.
• Strong problem-solving and communication skills.
• Proficient with computers and basic software.

Responsibilities

• Communicate resolution/information to customers clearly.
• Maintain accurate customer records.
• Lead the resolution of customer complaints with stakeholders.
• Escalate issues per company process.
• Advocate for customers to promote brand loyalty.
• Investigate and recommend levels of financial assistance.
• Assist in special projects and other duties.

Skills

Customer service experience

Problem solving

Computer literacy

Education

High school certificate

Job description

TTEC is seeking a Customer Service Representative in Auckland, New Zealand. Join a global team focused on delivering human-centered customer experiences, with structured training and ongoing learning opportunities.

You will resolve customer issues, maintain records, and collaborate with internal and external stakeholders to ensure high-quality service. Competitive hourly pay and a supportive culture are offered as part of the role.