Customer Service & Operations Administrator

Asset Recruitment; New Zealand; On-site; NZD 30,000 - 39,000; Part time

Job summary

Asset Recruitment– Hamilton, North Island, is seeking a Customer Service & Operations Administrator to join a small, friendly team. You’ll be the link between customers, suppliers and a busy team of tradies, keeping jobs organised and the day-to-day operations running smoothly.

The role offers varied, hands-on work with opportunities to handle administration, scheduling and invoicing using an online client portal, plus potential involvement in health & safety admin and online marketing as the

Qualifications

• Administration or coordination experience.
• Strong communication, attention to detail and computer skills.
• Experience in the trades or construction sector is useful but not essential.

Responsibilities

• Answering customer enquiries by phone and email.
• Booking jobs and coordinating schedules.
• Maintaining job and work-in-progress information.
• Managing administration and invoicing through an online client portal.
• Ordering materials and liaising with suppliers.
• Providing general administration support to the wider team.

Skills

Customer service

Administration

Coordination

Communication

Attention to detail

Computer skills

Tools

Client portal

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service & Operations Administrator

Asset Recruitment – Hamilton, North Island

We’re recruiting for a well-established Hamilton business looking for an experienced customer service administrator to become a key part of their small, friendly team.

This is a varied, hands-on role where you’ll be the link between customers, suppliers, the business owners and a busy team of tradies. Keeping jobs organised and the day-to-day operation running smoothly.

What you’ll be doing

• Answering customer enquiries by phone and email
• Booking jobs and coordinating schedules
• Maintaining job and work-in-progress information
• Managing administration and invoicing through an online client portal
• Ordering materials and liaising with suppliers
• Providing general administration support to the wider team

There’s also scope to get involved in health & safety administration and online marketing as the role develops.

About you

You’ll be friendly, organised and practical, with previous administration or coordination experience and the confidence to juggle customers, schedules and changing priorities. Strong communication, attention to detail and computer skills are important, along with the confidence to work alongside and coordinate a team of tradies. Experience in the trades or construction sector would be useful but isn’t essential – full training and support will be provided.

Based in Hamilton, the hours are approximately 9.00am - 3.30pm, Monday to Friday, with some flexibility around start and finish times.