Senior Customer Service Representative

Graham Consulting; Christchurch; On-site; NZD 70,000 - 80,000; Full time

Benefits offered by this job

Join a well-established NZ-owned NZ

Varied customer-focused role in civil/

Supportive team environment

Job summary

Jora New Zealand is seeking a Senior Customer Service professional to join our Christchurch team in the civil, construction and infrastructure sector.

You will manage customer enquiries and orders from start to finish, coordinating with internal teams to ensure customers receive a high level of service and timely delivery.

Qualifications

• Senior customer service experience in civil/construction or related sectors.
• Experience managing enquiries and orders end-to-end.
• Strong computer and systems skills; proactive and organised.

Responsibilities

• Managing customer enquiries, orders, credits and general administration
• Preparing quotes and supporting the sales team with customer requirements
• Coordinating orders and deliveries with manufacturing and logistics
• Building strong customer relationships and resolving issues through to completion
• Supporting the wider branch and working collaboratively across the team

Skills

Senior customer service

Customer service

Internal sales

Systems-savvy

Communication skills

Teamwork

Forklift experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join a well-established NZ-owned business

Varied customer-focused role within the civil and construction sector

Be part of a supportive, hands-on team with a strong customer focus

Location: Christchurch, Canterbury

Job Type: Full time

Salary: $70,000 – $80,000 per year

• Join a well-established NZ-owned business
• Varied customer-focused role within the civil and construction sector
• Be part of a supportive, hands-on team with a strong customer focus

About the Role

We’re looking for an experienced Senior Customer Service professional to join a well-established business within the civil, construction and infrastructure sector.

This is a varied role where you’ll be responsible for managing customer enquiries and orders from start to finish, coordinating with internal teams and ensuring customers receive a high level of service. You’ll work closely with sales, manufacturing and logistics, while also supporting the wider branch team.

Key responsibilities will include:

• Managing customer enquiries, orders, credits and general administration
• Preparing quotes and supporting the sales team with customer requirements
• Coordinating orders and deliveries with manufacturing and logistics
• Building strong customer relationships and resolving issues through to completion
• Supporting the wider branch and working collaboratively across the team

About You

We’re looking for someone who is organised, systems-savvy and customer focused, with the ability to manage multiple priorities in a busy environment.

You’ll ideally have previous experience in senior customer service, internal sales or a similar role, along with strong computer and systems skills. Experience within the building, construction, civil or trade industries would be advantageous.

Most importantly, you’ll be a reliable team player with a proactive, can-do attitude and excellent communication skills. Forklift experience or a current licence would be ideal but is not essential.

What’s in it for You?

• Join a successful and well-established NZ-owned business
• Supportive team environment
• Varied role with plenty of customer interaction
• Opportunity to develop your industry and product knowledge
• Work within an established and reputable business

If you’re an experienced customer service professional who enjoys building strong customer relationships, working with systems and being part of a supportive team, we’d love to hear from you.