Customer Service Officer - Part Time Permanent

New Zealand Post Group; Queenstown; On-site; NZD 23,000 - 25,000; Part time

Benefits offered by this job

Discounted health insurance

Marram holiday home rates

Employee Assistance Programme

Staff discounts

Career progression

Job summary

New Zealand Post Group is seeking a Customer Service Officer in Queenstown. The role involves front-desk customer service at the Box Lobby and handling inquiries by phone, with duties including bill payments, NZTA transactions and parcel handling expected to support both local and global deliveries.

You will be assisting customers with various requests, promoting NZ Post services, and performing mail processing with some light lifting.

Qualifications

• Experience delivering customer service to the public.
• Able to handle inquiries and resolve issues.
• Accurate data entry and record-keeping skills.
• Comfort with light lifting and standing during shifts.

Responsibilities

• Assist customers at the Queenstown Box Lobby and via phone.
• Promote NZ Post products and services.
• Process mail, scan freight and parcels.
• Support with bill payments and transactions as needed.

Skills

Customer service

Phone support

Data entry

Cash handling

Tools

Front desk software

Job description

Customer Service Officer $28.20 per hour 4 days, 15 3/4 hours per week Central Queenstown location

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Kōrero mō te tūranga – About the role Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Queenstown Box Lobby front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world. As a trusted NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa. https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!

What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

Mōu - About you

• Monday 2.30pm - 5.45pm
• Thursday midday - 5.45pm
• Friday 2pm - 5.45pm
• Saturday 8.45am - 12.15pm
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

He Aha Te Pai - What you'll love about us!

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
• An Employee Assistance programme to support you when you or your family need it
• Staff discounts in conjunction with our business partners
• Opportunities to advance a career within NZ Post

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.