Customer Service Manager - Lead, Develop & Delight Customers

Foodstuffs North Island; Wellington; On-site; NZD 80,000 - 100,000; Full time

Benefits offered by this job

KPI bonus

Growth opportunities

Work–life balance

Job summary

Foodstuffs North Island is seeking a Customer Service Manager to lead our Checkout and Online teams in Kapiti and the Wellington region. You will develop people, balance financial and operational performance, and create consistently outstanding customer experiences, while modelling integrity, adaptability and a vibrant team culture.

This is a hands-on leadership role with KPI-driven bonuses and growth opportunities, designed for a personable, customer-driven leader who values balance and

Qualifications

• Strong leadership experience in FMCG or retail environments.
• Proven ability to develop teams and improve customer service metrics.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the Checkout and Online teams and oversee daily operations.
• Drive exceptional customer service and resolve issues promptly.
• Coach and develop staff to support growth pathways.

Job description

Foodstuffs North Island is seeking a Customer Service Manager to lead our Checkout and Online teams in Kapiti and the Wellington region. You will develop people, balance financial and operational performance, and create consistently outstanding customer experiences, while modelling integrity, adaptability and a vibrant team culture.

This is a hands-on leadership role with KPI-driven bonuses and growth opportunities, designed for a personable, customer-driven leader who values balance and