Store Operations Leader - Lead Shifts & Customer Excellence

Foodstuffs North Island; Hamilton; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Supportive team

Development opportunities

Community-focused store

Locally based store

Job summary

Foodstuffs North Island in Hamilton is looking for a duty manager to lead the grocery team, inspire staff, and deliver outstanding customer service. You will oversee day-to-day operations, act as a visible leader, and make quick, confident decisions to keep the store running smoothly.

This permanent full-time role offers the chance to develop your leadership skills, work with a supportive team, and contribute to a locally based store that values community.

Qualifications

• Proven leadership experience in retail and customer-focused environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Flexibility to work varied shifts including early mornings and weekends.

Responsibilities

• Lead shifts (including early morning, late evening and weekend shifts)
• Support, motivate and coordinate grocery team members
• Provide exceptional customer service and resolve customer queries
• Identify and find solutions for operational challenges
• Maintain high standards of presentation, safety and compliance
• Create a positive team culture and store our team are proud of

Skills

Leadership experience

Communication skills

Problem-solving abilities

Flexibility

Decision-making

Education

Managers Certificate

Forklift Certificate

Job description

Foodstuffs North Island in Hamilton is looking for a duty manager to lead the grocery team, inspire staff, and deliver outstanding customer service. You will oversee day-to-day operations, act as a visible leader, and make quick, confident decisions to keep the store running smoothly.

This permanent full-time role offers the chance to develop your leadership skills, work with a supportive team, and contribute to a locally based store that values community.