Customer Service Manager

Foodstuffs North Island; Wellington; On-site; NZD 80,000 - 100,000; Full time

Benefits offered by this job

KPI bonus

Growth opportunities

Work–life balance

Job summary

Foodstuffs North Island is seeking a Customer Service Manager to lead our Checkout and Online teams in Kapiti and the Wellington region. You will develop people, balance financial and operational performance, and create consistently outstanding customer experiences, while modelling integrity, adaptability and a vibrant team culture.

This is a hands-on leadership role with KPI-driven bonuses and growth opportunities, designed for a personable, customer-driven leader who values balance and

Qualifications

• Strong leadership experience in FMCG or retail environments.
• Proven ability to develop teams and improve customer service metrics.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead the Checkout and Online teams and oversee daily operations.
• Drive exceptional customer service and resolve issues promptly.
• Coach and develop staff to support growth pathways.

Job description

Thank you for your interest in this position.

We have received your application from Indeed, so the first step of your application is complete.

To finish your application we will email you further details.

Customer Service Manager

PAK'nSAVE Kapiti is the largest employer on the coast, and we are currently looking for a Customer Service Manager to help support our Checkout and Online teams. Think of any metaphor you please but in essence we are looking for a leader that steadies the ship. You'll be a people person, with comprehensive skills and proven experience in financial, operational and people development practices that create business success and most importantly allows our customers to have repeatedly awesome shopping experiences.

Our ideal leader embodies the following:

Personable – You know how to build effective working relationships that enhance connection, performance, and respect. You bring the fun at the same time as accountability.

Customer Driven – Customer service is top of mind for you, whether they are internal (our team) or external everything you do is driven by a desire to provide exceptional service.

Team Focused – You play the team game not the individual one, recognising that when the team is successful you are successful. And speaking of game, you understand that growing a successful team is an infinite one, where the status quo can be challenged and the opportunities can roll in.

Integrity – You show up above the line, muck in with the team and prove that you are a leader worth following.

Adaptable – FMCG is something unique and to be fair there's not much that moves faster than groceries so comfortability with changing plans and being adaptable is innate for you.

Vibrant – T he sheer size of this team, the personalities, and the overall customer service objectives all speak to you as a naturally vibrant leader who isn't afraid to get involved in all the festivities and promote joy.

Honesty, reliability, and flexibility – Given the impact the role has on the business of course these attributes would have to be mentioned, but no worries, you've got these in spades.

So, what's in it for you?

Competitive pay – the salary range sits between 80-100k, and there is a KPI bonus component. Experience (and your negotiation skills) play a big part in the offer.

Growth opportunities – we believe in succession planning, training our team so they can step into more technical roles or higher-level roles as they become available. We also support growth pathways within other areas of the co-operative wherever possible.

Fantastic colleagues – our team are awesome (yes, we know we're called biased but honestly our team rock and you'll love working with us) and this is part of the reason senior-level managerial roles are few and far between!

Work/life balance – We are a 24/7 operation, and our Customer Service team operate between 5:45am and 10:00pm. While the role will be Sunday-Thursday, there is lots of flexibility around how this is structured, so whether you're a night owl or an early bird, we've got you covered. Being Owner Operated also has some distinct advantages as they truly value family and are happy to support that balance.

Next Steps

The full JD is attached, however if you've got more questions, feel free to reach out by emailing our People and Capability Manager, Cat [e-mail]

Location: North Island, Wellington, Kapiti