Customer Service and Administration

Islington Group; Invercargill City; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus package

Wellbeing events

Free doctor visits

Team culture

Career growth

Job summary

Islington Group – Invercargill, South Island, is seeking a Customer Service and Administration Assistant to join Fentec and help ensure customers receive excellent service.

Reporting to the Office Manager, you will handle front-line inquiries, process orders and invoices, and support account managers with quotes and travel bookings. A friendly team with a focus on service and growth awaits.

Qualifications

• Experience in customer service and general administration desirable.
• Strong communication skills and attention to detail.
• Ability to manage inquiries via phone, email, and website.

Responsibilities

• Provide frontline customer service by phone, email, and website inquiries.
• Process sales orders, invoices, and returns in a timely manner.
• Support Account Managers with quotes, data entry, and travel bookings.
• Ensure follow-up on inquiries and meet customer needs.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Islington Group – Invercargill, South Island

Fentec has been designing, manufacturing, and delivering innovative and stylish fence and gate systems since the early 1990s. Utilising years of experience and traditional construction methods the Fentec range brings an innovative and stylish product offering to the wholesale market.

We are a small team who strive for excellence (and do a pretty great job of it too!). We are part of a family owned group of businesses, who genuinely care about our people.

We offer

• A competitive remuneration and bonus package
• The opportunity to attend regular wellbeing initiatives and team events
• Free doctor’s visits and flu vaccinations
• A great team culture with fantastic work mates
• The opportunity to grow your career.

The Role

Due to one of our team returning to study, we are currently looking for a Customer Service and Administration Assistant to join our team.

As theCustomer Service and Administration Assistantfor Fentec, you will play a key role in ensuring our customers continue to receive the excellent service they know and deserve!

Reporting to the Office Manager, you will be the first point of contact for our customers. You will:

• Provide front line customer service answering phone calls and responding to enquiries through email and website.
• Undertake general administration duties such as processing sales orders, invoices and customers returns in a timely manner.
• Provide end to end support to our customers, ensuring their enquiries are followed up on and their needs have been met.
• Provide support to our Account Managers, assisting with preparation of quotes, data entry and booking sales related travel including flights, accommodation and car hire.

About You

Your excellent communication skills and ability to build relationships will be put to good use in this role, keeping existing customers happy and engaging new customers by going the extra mile. You’ll have a good eye for detail and be solutions focused, always looking for better ways to do things.

As we are a small team, more than anything we need someone who is a good team fit! You’ll have a great sense of humour, be great at your role and downright awesome like the rest of us!