Office Administrator

FBL Limited; New Zealand; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Fully subsidised health insurance

2 extra days of annual leave

Friendly, high-energy team

Variety in work

Job summary

FBL Limited in Wellington is seeking an Office Administrator to be the central hub connecting clients, contractors and staff, ensuring work orders move smoothly and systems stay razor-sharp.

The role suits someone with 2+ years of admin experience who thrives in a fast-paced environment and enjoys variety. You’ll support onboarding, invoicing and month-end processes while maintaining strong communication with the team and clients.

Qualifications

• 2+ years' admin experience in service/trades environment.
• Strong accuracy and attention to detail.
• Calm under pressure with month-end deadlines.

Responsibilities

• Serve as central hub connecting clients, contractors and staff - manage work orders and communications.
• Generate and dispatch work orders.
• Input client data (dates, photos, charges) into portals for month-end processing.
• Process invoices and follow up on quotes and payments.
• Coordinate daily with contractors and clients.
• Maintain accurate contractor and client records.
• Chase overdue work orders and close them monthly.
• Support onboarding of new clients and contractors.
• Be a true all-rounder and jump in wherever needed.

Skills

Administration

Attention to detail

Time management

Communication

Computer literacy

Tools

Client portals

Invoicing software

CRM systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

FBL is one of New Zealand's premier property care solution specialists with a nationwide footprint and a reputation for making complex property maintenance simple for our clients.

We're on the hunt for a sharp, organised and proactive Office Administrator to join our close-knit Wellington team. If you love a fast-paced role where no two days look the same, and you thrive when things get busy - this one's for you.

What You’ll Be Doing

• You’ll be the central hub connecting our clients, contractors and staff - keeping work orders moving, communication flowing, and our systems razor-sharp.
• Generate and dispatch work orders
• Accurately input client data - dates, photos, charges - via client portals for month-end processing
• Process invoices, follow up on quotes and outstanding contractor payments
• Coordinate and communicate with contractors and clients daily
• Keep contractor and client records accurate
• Chase down overdue work orders and close them out by month-end
• Support onboarding of new clients and contractors
• Jump in wherever needed - this is a true all-rounder role

What You'll Bring

• 2+ years' administration experience (ideally in a service, trades or contracting environment)
• A sharp eye for detail and a genuine love of accuracy
• The ability to stay calm, prioritise and power through when month-end gets fast and furious
• Strong communication skills - you'll be talking to clients, contractors and your team all day
• Confidence with computer systems and online portals
• A self-starter attitude - you take ownership and think on your feet

What's In It For You

• Fully subsidised health insurance
• 2 extra days of annual leave, every year
• A friendly, high-energy, close-knit team culture where you'll genuinely be valued
• Real variety - you'll never be bored