Customer Service

Focus Recruitment Limited; Māngere-Ōtāhuhu; On-site; NZD 70,000 - 80,000; Full time

Job summary

Focus Recruitment Limited is seeking a customer service oriented professional based at the Mangere office to become the primary contact for customers nationwide. You will manage daily inquiries, process orders and quotations, and provide product information across ranges while supporting Account Managers and driving continuous improvement.

Responsibilities include delivering prompt service, updating sales teams, maintaining strong relationships, and leveraging technology to improve efficiency

Qualifications

• Experience in customer service or sales support, ideally within the manufacturing, construction or industrial sectors.
• Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Excellent attention to detail, organisational skills and time management in a fast-paced environment.
• Ability to work independently while contributing effectively to a team.
• Proficiency in ERP/CRM systems and Microsoft Office; Oracle NetSuite experience is advantageous but not essential.
• A proactive approach to continuous improvement and a willingness to embrace new technology.

Responsibilities

• Act as the primary point of contact for customers, delivering prompt and professional service.
• Process customer orders, quotations and enquiries accurately and efficiently.
• Support the Sales Team by providing customer updates, following up leads and assisting with key account management.
• Build strong customer relationships, understand their needs and deliver consistently high levels of service.
• Respond to product and technical enquiries, developing a strong understanding of product features, applications and use.

Skills

Customer service

Sales support

Communication

Teamwork

Attention to detail

Time management

Independent work

Tools

ERP/CRM systems

Oracle NetSuite

Microsoft Office

Job description

$70K -$80K, depending on experience + benefits

Based at the Mangere office and reporting to the Customer Service Team Leader, this role is the primary point of contact for customers nationwide. Responsibilities include managing daily customer enquiries, processing orders and quotations, and providing accurate product information across the product ranges. The position also supports Account Managers, with a strong focus on delivering responsive customer service, teamwork, continuous improvement, and leveraging technology to enhance customer experience and operational efficiency.

Responsibilities

Act as the primary point of contact for customers, delivering prompt and professional service.

Process customer orders, quotations and enquiries accurately and efficiently.

Support the Sales Team by providing customer updates, following up leads and assisting with key account management.

Build strong customer relationships, understand their needs and deliver consistently high levels of service.

Respond to product and technical enquiries, developing a strong understanding of product features, applications and use

Skills & Experience

Experience in customer service or sales support, ideally within the manufacturing, construction or industrial sectors.

Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.

Excellent attention to detail, organisational skills and time management in a fast-paced environment.

Ability to work independently while contributing effectively to a team.

Proficiency in ERP/CRM systems and Microsoft Office; Oracle NetSuite experience is advantageous but not essential.

A proactive approach to continuous improvement and a willingness to embrace new technology.

The Company

Well-established New Zealand business with a long history of delivering innovative, high-quality products and solutions. They support customers across the construction and industrial sectors, providing reliable products backed by technical expertise and customer-focused service. With a strong emphasis on quality, collaboration and continuous improvement, the business is committed to building lasting customer relationships and delivering practical solutions that meet the evolving needs of the market.

Flexible starting or finishing time

$70,000.00 - $80,000.00, depending on experience