Customer Service and Warehouse Operations

Asmussgroup; Nelson; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Southern Cross Medical Insurance.

Life Insurance & Free Wills.

Job summary

Asmuss, a NZ-based steel and flow control supplier, is seeking a Customer Service & Warehouse Support in Nelson. You will engage with customers at the counter, over the phone, and via email, delivering accurate information and ensuring smooth order processing.

Join a family-owned company focused on outstanding service and long-term relationships. A forklift license and full NZ driver’s licence are essential, with Health & Safety requirements in place.

Qualifications

• Minimum 3 years’ customer service experience in engineering/industrial environments.
• Experience with warehouse or product handling is preferred.
• Proactive, can-do attitude and willingness to take ownership.
• Excellent communication and professional presentation.

Responsibilities

• Serve customers at the counter with professionalism and care.
• Provide support via phone and email with timely responses.
• Handle inbound/outbound calls and quotations within set timeframes.
• Provide technical product information and support to customers.
• Assist with branch administration, promotions, and stock checks.

Skills

Customer service

Warehouse experience

Communication

Professionalism

Initiative

Continuous learning

D365 / ERP systems

Forklift license

Driver's license

Tools

Microsoft Dynamics 365

Job description

Customer Service and Warehouse Operations

Posted: 16/10/2026

Closing Date: 13/11/2026

Job Type: Permanent - Full Time

Location: Nelson

Job Category: Call Centre & Customer Service,Operations

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where your technical knowledge and sales skills make a real impact? Reporting to the Site Operations Lead we are looking for a Customer Service & Warehouse Support to join our Nelson team and be the friendly, knowledgeable face our customers rely on.

Job Description

Key Responsibilities

• Serve customers at the counter with professionalism and care.
• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Provide technical product information and support.
• Participate in sales promotions and assist with branch administration.
• Assist with picking, packing, checking and dispatching orders with excellent customer service and standards.
• Assist with inventory management including inwards goods, cycle counts etc
• Provide support for general site administration and facility management

What we are looking for

• Minimum 3 years’ customer service experience, ideally in engineering or industrial businesses
• Previous warehouse or product handling experience.
• A strong desire to learn, grow, and take ownership of your work.
• A hands-on, can-do attitude with a willingness to tackle various tasks.
• Excellent communication skills and a well-presented, professional manner.
• The ability to work proactively, using initiative while knowing when to seek support
• Desire to always improve the quality of the service given by yourself with a thirst for knowledge
• Computer savvy, with experience using Microsoft Dynamics 365 (D365) or similar ERP/CRM systems
• A full driver’s license, preferably with F endorsement, and a forklift licence is essential.

What’s on offer

• Southern Cross Medical Insurance.
• Life Insurance & Free Wills.

About Us

Asmuss, a family-owned New Zealand company, leads in supplying steel and flow control products and solutions nationwide. For over a century, we have served the building, construction, civil infrastructure, industrial, and manufacturing sectors. We are committed to exceptional customer service and building long-lasting partnerships. Our purpose is to create a stronger New Zealand by supporting our customers, communities, and people.

Applicants for this position should have the rights to work in NZ including citizenship, residency or a valid NZ work visa.

As part of our commitment to health and safety, the successful applicant will be required to pass a pre-employment medical and drug test.