Customer Service & Warehouse Operations

Asmussgroup; Mount Maunganui; On-site; NZD 52,000 - 68,000; Full time

Job summary

Asmuss Mt Maunganui are seeking a solutions-focused Customer Service & Warehouse Operations Rep to join our Mount Maunganui branch. This role links customers, sales, and warehouse to ensure product movement and exceptional service.

You’ll build relationships, answer product queries, provide pricing and stock information, process orders, and support promotions. Safety and quality are at the forefront, and forklift certification is desirable.

Qualifications

• Experience in customer service, warehousing, or similar operational environment.
• Enjoys working with customers and providing practical solutions.
• Has strong communication and organisational skills.
• Can confidently use computer systems and learn new software.
• Demonstrates excellent attention to detail and accuracy.
• Is proactive, reliable, and willing to roll up their sleeves when needed.
• Holds a current forklift licence (or is willing to obtain one).

Responsibilities

• Build strong relationships with customers through phone, email, and face-to-face interactions.
• Assist customers with product information, pricing, stock availability, deliveries, account enquiries and receiving and processing orders.
• Prepare and follow up quotations and support our sales team with reporting and administration.
• Participate in promotions and initiatives to grow sales and strengthen customer engagement.
• Maintain inventory accuracy and assist with stocktakes.
• Assist with steel cutting and other branch operational tasks.
• Ensure Health, Safety and Quality are at the forefront of everything you do.

Skills

Customer service

Warehousing

Communication

Attention to detail

Forklift licence

Tools

Computer systems

Inventory software

Job description

Job Category: Manufacturing, Transport & Logistics

Are you someone who enjoys balancing great customer service with hands-on warehouse operations? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a solutions-focussed Customer Service & Warehouse Operations Rep to join our Mt Maunganui branch. This is a varied role where you'll be the link between our customers, sales team, and warehouse operations, helping to ensure products move efficiently and customers receive the exceptional service they're expecting.

At Asmuss, relationships matter. We're looking for someone who takes pride in delivering great outcomes, pays attention to detail, and enjoys being part of a supportive team.

Job Description

What you'll do;

• Build strong relationships with customers through phone, email, and face-to-face interactions.
• Assist customers with product information, pricing, stock availability, deliveries, account enquiries and receiving and processing orders.
• Prepare and follow up quotations and support our sales team with reporting and administration.
• Participate in promotions and initiatives to grow sales and strengthen customer engagement.
• Maintain inventory accuracy and assist with stocktakes.
• Assist with steel cutting and other branch operational tasks.
• Ensure Health, Safety and Quality are at the forefront of everything you do.

Desired Skills and Experience

We’re looking for someone who:

• Has experience in customer service, warehousing, or a similar operational environment.
• Enjoys working with customers and providing practical solutions.
• Has strong communication and organisational skills.
• Can confidently use computer systems and learn new software.
• Demonstrates excellent attention to detail and accuracy.
• Is proactive, reliable, and willing to roll up their sleeves when needed.
• Holds a current forklift licence (or is willing to obtain one).
• Values teamwork, safety, and delivering quality outcomes.

Experience in industrial products, steel, engineering, construction, or distribution environments would be advantageous but isn't essential.

Why Asmuss?

At Asmuss, we're proud of our people and the relationships we've built with customers across New Zealand. You'll join a supportive team environment where your contribution is recognised, your development is encouraged, and you'll have the opportunity to build a long-term career.

If you're looking for a role that combines customer interaction, warehouse operations, and genuine variety, we'd love to hear from you.