Customer Service Representative

Fletcher Building Limited; Auckland; Hybrid; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Staff buying privileges

KiwiSaver match up to 4%

Fuel discounts (Z Energy)

Pie & coffee

Employee Education Fund

Health & wellbeing initiative

Job summary

Mico Mt Wellington, part of Fletcher Building, is seeking a Customer Service Representative to greet customers, offer product advice, and handle trade counter duties across the branch.

You will manage orders, assist with dispatch, maintain stock, and help with deliveries while staying safety conscious and customer-focused.

Qualifications

• Previous experience in a customer-facing or trade retail role.
• Strong attention to detail with clear written and verbal communication.
• Confident using technology and navigating multiple systems.
• Physically fit and comfortable with heavy lifting (25 kgs).
• Full NZ Class 1 Driver's Licence is essential; forklift experience preferred.

Responsibilities

• Engage with customers face-to-face, on the phone, and via email.
• Recommend products, process orders, and manage sales documentation.
• Manage Inwards Goods with accurate receipting and system entry.
• Monitor inventory, complete cycle counts, and stock replenishment.
• Maintain cleanliness and safety in store housekeeping.
• Assist with customer deliveries and navigate site layouts as required.

Skills

Customer service

Communication

Attention to detail

Technology proficient

Heavy lifting capable

Tools

Inventory software

MS Office / Email

Order management systems

Job description

As a Customer Service Representative at Mico Mt Wellington, you’ll enjoy a varied, hands‑on role working across all areas of the branch, playing a key part from the moment a customer walks through the door! From delivering tailored product advice and serving on the trade counter to coordinating orders, picking and packing products, and assisting with dispatch and deliveries when required, you'll help ensure orders reach our customers safely, accurately, and on time.

• Engage with customers face‑to‑face, over the phone, and via email
• Recommend suitable products, process orders, and manage sales documentation
• Manage Inwards Goods, including accurate receipting and system entry
• Monitor inventory levels, complete cycle counts and stock replenishment
• Maintain cleanliness and uphold safety standards through general store housekeeping
• Supporting with customer deliveries when required navigating different site layouts and ground conditions

Permanent full-time role based at Mico Mt Wellington offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.

• Previous experience in a similar customer‑facing or trade retail role
• Strong attention to detail with excellent written and verbal communication skills
• Confident using technology and navigating multiple system
• Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
• Full NZ Class 1 Drivers’ Licence is Essential
• Forklift experience is preferred; an F endorsement is desirable
• Knowledge of plumbing, building products or the construction industry is advantageous
• Competitive base remuneration
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Staff buying privileges and company benefits for you and your family
• Z Energy fuel discounts and free monthly Pie & coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.