Hybrid Pr Director — Lead Strategy & Client Growth

Thrive Pr And Communications We'Re Looking For An Experienced Senior Pr Account Director; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Auckland City Foodtalk Limited is seeking a Client Relations Manager to build and maintain long-term client relationships and support business growth through effective account management.

The role focuses on developing client service policies, overseeing inquiries and orders, and coordinating with production and logistics to ensure timely delivery. Candidates should have strong communication and problem-solving skills and a background in client relations.

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Experience in client relationship management or account management preferred.

Responsibilities

• Develop and implement client service policies to ensure high-quality service across the business.
• Manage relationships with key customers, distributors, wholesalers, retailers and other clients.
• Oversee client service operations including enquiries, orders, service requests, feedback and complaints.
• Coordinate with production, warehouse, logistics and sales to meet delivery expectations.
• Monitor service performance and drive improvements for client retention.
• Resolve escalated customer complaints with investigation and follow-up.
• Prepare reports and recommendations for senior management based on client data.

Skills

Communication

Interpersonal skills

Negotiation

Conflict resolution

Education

Diploma or Degree in Business/Management/Marketing/Communications/Education Management

Job description

Client Relations Manager

Auckland City Foodtalk Limited

Posted 3 days ago

Job Description

Primary address of work: Auckland

Vacancy number: 1

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $35/hour

Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company andbecome a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

• Develop and implement client service policies, procedures and standards to ensure consistent and high-quality customer service across the business.
• Manage and maintain strong relationships with key customers, distributors, wholesalers, retailers and other business clients.
• Oversee client service operations, including customer enquiries, orders, service requests, feedback and complaints.
• Liaise with production, warehouse, logistics and sales teams to ensure customer requirements, order specifications and delivery expectations are effectively communicated and fulfilled.
• Monitor customer service performance and implement improvements to enhance service quality, customer satisfaction and client retention.
• Manage and resolve escalated customer complaints relating to products, orders, deliveries and service issues, ensuring appropriate investigation and follow‑up.
• Develop and maintain procedures for collecting, reviewing and responding to customer feedback.
• Analyse customer feedback, service performance and client relationship data, and prepare reports and recommendations for senior management.
• Establish customer service standards and monitor the performance of client‑facing staff to ensure consistent and professional service delivery.
• Provide guidance and training to client‑facing staff on customer service standards, communication procedures, complaint handling and client relationship management.
• Coordinate with internal departments to resolve customer issues and ensure timely and effective delivery of agreed customer solutions.
• Maintain and ensure client records, communications, agreements and service documentation are accurate and up to date.
• Identify opportunities to improve customer service processes and strengthen long‑term relationships with key clients.
• Participate in client meetings and service reviews to understand customer requirements and address service performance issues.
• Ensure client service activities comply with company policies, food industry requirements, privacy obligations and relevant regulatory standards.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or a related field. OR
• Minimum 3 years of experience in client relationship management, customer service management, account management, or a similar client‑focused role.
• Demonstrated ability to monitor service quality, analyse client feedback and implement service improvement initiatives.
• Experience in supervising, guiding, or training client‑facing staff to maintain consistent service standards.
• Strong communication, interpersonal, negotiation, and conflict‑resolution skills.
• Strong organisational and problem‑solving skills, with the ability to manage multiple priorities and client matters effectively.

If this sounds like you, click Apply Now!