Customer Services Consultant (Full-Time)

Avis Budget Group International; Māngere-Ōtāhuhu; On-site; NZD 53,000 - 54,000; Full time

Benefits offered by this job

Parking

Uniform

Wellbeing programme

Employee discounts (car rental)

Discounts from retailers

Job summary

Avis Budget Group is seeking a customer-facing team member based at Auckland Airport. This full-time role offers entry-level training and a chance to grow within a big international company. Expect early starts from 6:30 am, shifts across mornings, afternoons, nights, weekends, and holidays as required for a busy rental counter.

You will greet customers, assist with rental needs, promote services, and complete transactions while ensuring a great customer experience and vehicle presentation.

Qualifications

• Entry-level role with on-the-job training provided.
• Frontline customer-facing experience in retail/hospitality/sales is helpful.
• Must be able to communicate clearly and listen to customers.

Responsibilities

• Greet customers at the counter and assist with rental needs.
• Promote and upsell Avis products and services.
• Complete rental bookings, contracts and payments accurately.
• Answer customer questions and resolve enquiries.
• Inspect vehicles for damages and cleanliness during interaction.

Skills

Customer service

Retail experience

Communication

Teamwork

Tools

POS systems

Job description

We are looking for assistance at our counters to serve our valued customers. Based at the busy Auckland Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of assisting people on their journeys!

• Full-Time (40-hours per week) position available

• Auckland Airport based

• Entry level position with training provided

• Supportive, friendly, and caring culture

• Big international company with opportunity to move internally

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30 am), afternoons, nights (until 2 am), weekends and public holidays as required.

About the role:

From our customer counter you will greet and interact with customers, assist with their rental needs promote and market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer enquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities will include:

• Establishing customer car rental needs by actively listening

• Review in detail our various add on’s and services as to determine what may best suit the customer.

• Communicate rental procedures and guidelines effectively.

• Complete rental bookings and process payments in a timely, efficient, and accurate manner

• Answering customer questions and enquiries

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.

• Previous experience within retail, hospitality, customer service, sales, or similar roles

• Ability to work in a fast-paced environment while delivery exceptional customer service.

• Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)

• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour plus increase your earnings with our sales incentive scheme.

• Parking provided.

• Uniform provided.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

• Employee discounts on car rental across Avis Budget Group

• Access to discounts and offers from retailers and big brands.

• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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