Customer Service & Operations Representative (Part-Time)

Avis Budget Group International; Mount Maunganui; On-site; NZD 26,000 - 29,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme & life insurance

Job summary

Avis Budget Group International in Tauranga is hiring a Rental Operations Agent for a part-time 20-hour week. The role blends front-line customer service with back-of-house tasks, including rental processing and fleet checks.

You will drive, inspect, and clean vehicles, and work within a team during varied shifts across our operating hours. Training is provided for all required systems and processes.

Qualifications

• Full, clean, valid class 1 driver's licence requirement.
• Experience in retail, hospitality, customer service or similar.
• Ability to deliver exceptional service in a fast-paced setting.
• Comfortable using multiple computer systems to input rental information (training provided).
• Ability to follow procedures and company guidelines.

Responsibilities

• Assist customers at the counter with rentals, contracts and bookings.
• Inspect vehicles for damages and maintenance, drive and park vehicles.
• Clean interiors and exteriors in the wash bay.
• Operate during airport hours, including mornings, evenings, weekends and holidays.

Skills

Driver’s license

Retail experience

Customer service

Fast-paced environment

Job description

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

We have an opportunity for what we call a 'Rental Operations Agent' to join our amazing team based in beautiful Tauranga!

• Part-Time (working 20-hours per week) position available
• Supportive, friendly, and caring culture
• Entry level role with training provided

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

Based at the airport we work Monday to Sunday from 6am to 9pm. For this position we are looking for someone who can work part-time (a 20-hour work week) during our operating hours meaning you could be scheduled to work early morning, evening, weekend and public holidays.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

TaurangaBay of PlentyNew Zealand