Customer Service & Rental Operations Rep (Casual)

New Zealand Avis Rent A Car Limited; Wellington; On-site; NZD 33,000 - 39,000; Part time

Benefits offered by this job

Parking provided

Wellbeing programme (life insurance, +

Employee discounts on car rental

Discounts from retailers and brands

Full training provided

Job summary

New Zealand Avis Rent A Car Limited is seeking a Rental Operations Agent in Wellington, offering an entry-level, casual role at Wellington Airport. You will greet customers, process rentals, and assist with vehicle checks. Training is provided to support your growth within a supportive team culture.

The role requires a full clean class 1 driver’s licence and the ability to work across early mornings, evenings, weekends, and public holidays. Parking is available and benefits are offered.

Qualifications

• Experience in customer-facing roles is essential.
• Ability to learn and use different computer systems with training provided.
• Demand-driven, flexible work during operating hours (weekends/holidays).

Responsibilities

• Greet and interact with customers at the counter.
• Market products and services and complete rental transactions, contracts, and bookings.
• Inspect vehicles for damages and assist with cleaning as needed.

Skills

Customer service

Retail experience

Fast-paced environment

Computer systems

Procedural compliance

Tools

Rental systems

Job description

We have an opportunity for someone with exceptional customer service skills to join our team in Wellington as what we call a Rental Operations Agent. This is an entry level position and could be the first step in your career! Casual role working as and when required - perfect for uni student Wellington Airport based Supportive, friendly, and caring culture

About the Role

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings. To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and assist with the cleaning of our vehicles from time to time.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.
• We operate 7 days a week, 8 am to 5.30 pm, where you will be required to work as and when required during our operating hours. This means you could be called to work early mornings, evenings, weekends and public holidays as needed.

What’s on offer:

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options (for full time employees only)
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Wellington Wellington New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.