Customer Experience Technician Apprentice

Fisher & Paykel Appliances; Auckland; On-site; NZD 42,000 - 60,000; Full time

Job summary

Fisher & Paykel Appliances is seeking a Whiteware Apprentice to join our Auckland service team. You will receive comprehensive, on-the-job training across all product ranges and work with experienced technicians to build the skills needed for a long-term career in appliance repair and servicing.

We value curiosity, collaboration, and a commitment to learning. This apprenticeship offers clear progression and practical, hands-on development in a global brand with local heritage.

Qualifications

• Customer service experience or a customer-focused attitude.
• Good time management and organisational skills.
• Genuine commitment to learning and developing new skills.
• Clear and effective communication skills.
• Strong problem-solving ability and a practical mindset.

Responsibilities

• Undertake structured training across our full range of products, combining theory-based learning with hands-on experience.
• Support the workshop team while developing the skills to carry out basic appliance repairs.
• Learn the fundamentals of appliance servicing and diagnostics.
• Complete service-related paperwork, forms, and documentation accurately.
• Build and maintain strong product knowledge through training sessions, service manuals, and other learning resources.
• Follow all health and safety requirements and take responsibility for your own safety at work.

Skills

Customer service

Time management

Willingness to learn

Communication

Problem solving

Job description

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.

Are you looking for continuous training, hands-on learning, and clear career progression?

If you answered yes, this could be the perfect opportunity for you.

As a Whiteware Apprentice, you'll receive comprehensive training across all aspects of appliance repair and servicing. You'll learn on the job, supported by experienced technicians, while building the skills needed for a long-term career in the service industry.

What You'll Be Doing

• Undertake structured training across our full range of products, combining theory-based learning with hands-on experience
• Support the workshop team while developing the skills to carry out basic appliance repairs
• Learn the fundamentals of appliance servicing and diagnostics
• Complete service-related paperwork, forms, and documentation accurately
• Build and maintain strong product knowledge through training sessions, service manuals, and other learning resources
• Follow all health and safety requirements and take responsibility for your own safety at work

What We're Looking For

• Customer service experience or a strong customer-focused attitude
• Good time management and organisational skills
• A genuine commitment to learning and developing new skills
• Clear and effective communication skills
• Strong problem-solving ability and a practical mindset

What's next?

If you're passionate about delivering a premium customer experience and want to join a growing global company that invests in your development, we'd love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.