Customer Experience Technician Apprentice - Christchurch

JobSpace; Christchurch; On-site; NZD 40,000 - 56,000; Full time

Job summary

Fisher & Paykel is seeking a Customer Experience Technician Apprentice in Christchurch. This role offers hands-on learning across a range of household appliances, combining practical on-the-job training with structured development to help you become a qualified Appliance Service Technician.

You’ll work with experienced technicians, receive comprehensive training, and have opportunities for career progression within a supportive environment. A full NZ driver’s licence is required.

Qualifications

• Interest in technology, mechanics or hands-on problem-solving.
• Positive attitude and willingness to learn new skills.
• Strong communication and customer service skills.
• Good organizational and time management abilities.
• Practical, solution-focused mindset.
• Ability to work both independently and as part of a team.
• Full New Zealand driver’s licence (or ability to obtain one soon).

Responsibilities

• Learn to diagnose, service, and repair a range of household appliances.
• Receive structured on-the-job training from experienced technicians.
• Assist with appliance repairs in workshop and in customers' homes as skills develop.
• Develop troubleshooting and problem-solving abilities through hands-on experience.
• Complete service documentation and job records accurately.
• Build product knowledge through training sessions, manuals, and online resources.
• Deliver excellent customer service and maintain professional interactions with customers.
• Follow health and safety procedures and contribute to a safe working environment.

Skills

Tech interest

Strong communication

Time management

Team player

Problem solving

Driver's license

Independent work

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Experience Technician Apprentice - Christchurch

Customer Experience Technician Apprentice

Are you mechanically minded and eager to build a long-term career with a company that invests in your future?

If you're looking for hands-on learning, ongoing training, and genuine career progression, this could be the perfect opportunity for you.

About the role – Christchurch based

As a Customer Experience Technician Apprentice, you'll receive comprehensive training across a wide range of household appliances while working alongside experienced technicians. Through a combination of practical, on-the-job learning and structured development, you'll build the technical skills and confidence needed to become a qualified Appliance Service Technician.

What you'll be doing

• Learn how to diagnose, service, and repair a range of household appliances
• Receive structured on-the-job training from experienced technicians and mentors
• Assist with appliance repairs in the workshop and, as your skills develop, in customers' homes
• Develop strong troubleshooting and problem-solving skills through hands-on experience
• Complete service documentation and job records accurately
• Build your product knowledge through training sessions, technical manuals, and online learning resources
• Deliver excellent customer service and maintain professional interactions with customers
• Follow all health and safety procedures and contribute to a safe working environment

What we're looking for

• A genuine interest in technology, mechanics, or hands-on problem-solving
• A positive attitude and willingness to learn new skills
• Strong communication and customer service skills
• Good organizational and time management abilities
• A practical, solution-focused mindset
• The ability to work both independently and as part of a team
• A full New Zealand driver's licence (or the ability to obtain one in the near future)

What's in it for you?

• Comprehensive training and ongoing support from experienced technicians
• Clear career pathways and opportunities for progression
• Hands-on experience with leading appliance brands and products
• A supportive team environment that values learning and development
• The opportunity to build a stable, long-term career in a highly skilled trade

Whether you're starting your career, changing industries, or looking for an opportunity to learn a trade, we'd love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.