Customer Experience Technician Apprentice

Fisher & Paykel Appliances Ltd; Auckland; On-site; NZD 24,000 - 32,000; Full time

Job summary

Fisher & Paykel Appliances Ltd is offering a Whiteware Apprentice role in Auckland. You’ll receive comprehensive training across appliance repair and servicing, learning on the job with support from experienced technicians. This is a pathway to a long-term career in the service industry.

You’ll undertake structured training, learn diagnostics, document service work accurately, and build product knowledge through manuals and learning resources, while adhering to health and safety requirements.

Qualifications

• Customer service experience or a strong customer-focused attitude.
• Good time management and organisational skills.
• Genuine commitment to learning and developing new skills.
• Clear and effective communication skills.
• Strong problem-solving ability and a practical mindset.

Responsibilities

• Undertake structured training across our full range of products, combining theory-based learning with hands-on experience.
• Support the workshop team while developing the skills to carry out basic appliance repairs.
• Learn the fundamentals of appliance servicing and diagnostics.
• Complete service-related paperwork, forms, and documentation accurately.
• Build and maintain strong product knowledge through training sessions, service manuals, and other learning resources.
• Follow all health and safety requirements and take responsibility for your own safety at work.

Skills

customer service

time management

learning mindset

communication

problem solving

Job description

The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand. Are you looking for continuous training, hands-on learning, and clear career progression? If you answered yes, this could be the perfect opportunity for you.

As a Whiteware Apprentice, you’ll receive comprehensive training across all aspects of appliance repair and servicing. You’ll learn on the job, supported by experienced technicians, while building the skills needed for a long-term career in the service industry.

What you’ll be doing:

• Undertake structured training across our full range of products, combining theory-based learning with hands-on experience
• Support the workshop team while developing the skills to carry out basic appliance repairs
• Learn the fundamentals of appliance servicing and diagnostics
• Complete service-related paperwork, forms, and documentation accurately
• Build and maintain strong product knowledge through training sessions, service manuals, and other learning resources
• Follow all health and safety requirements and take responsibility for your own safety at work

What we’re looking for:

• Customer service experience or a strong customer-focused attitude
• Good time management and organisational skills
• A genuine commitment to learning and developing new skills
• Clear and effective communication skills
• Strong problem-solving ability and a practical mindset

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.

Learn more about Fisher & Paykel