Delivery & Installation Manager

Fisher & Paykel Appliances Ltd; Auckland; Hybrid; NZD 150,000 - 210,000; Full time

Job summary

Fisher & Paykel Appliances Ltd is seeking an experienced operational leader to head our Delivery & Installation network across New Zealand. You will oversee the B&C Grade appliance sales channel, drive commercial growth, and lead a high-performing team to deliver exceptional customer experiences.

The role focuses on safe, efficient final-mile delivery, performance management, and continuous improvement to enhance customer outcomes and business performance.

Qualifications

• Proven leadership experience in operations/logistics.
• Strong commercial and financial acumen with budgeting and reporting experience.
• Experience driving operational efficiency and continuous improvement.
• Excellent stakeholder management and influencing skills.
• Analytical mindset with comfort using data to inform decisions.
• Advanced Excel and PowerPoint skills.
• Experience presenting performance insights to senior management.
• Customer-focused mindset with a passion for operational excellence.

Responsibilities

• Lead and optimise Fisher & Paykel's in-house Delivery & Installation network across New Zealand, ensuring safe, efficient and customer-focused final-mile delivery.
• Drive performance through managing KPIs, continuous improvement initiatives, service enhancements and cost optimisation.
• Own the commercial performance of D&I and B&C Grade operations, including budgeting, reporting and revenue-growth opportunities.
• Oversee the B&C Grade appliance sales channel, identifying opportunities to streamline processes and scale operations.
• Build, coach and develop a high-performing team culture, including recruitment, performance management and capability development.

Skills

Leadership

Commercial acumen

Budget management

Performance analysis

Excel

PowerPoint

Stakeholder management

Data-driven decision making

Tools

JD Edwards (JDE)

Salesforce

Trade Me platform

Job description

The Role At Fisher & Paykel, we believe in being trusted, sustainably minded, and focused on delivering great customer experiences. We're looking for an experienced people leader to join our Operations team and lead our Delivery & Installation (D&I) network while driving commercial growth through our B&C Grade appliance sales channel. This is a unique opportunity to lead a critical final-mile operation, shape the future of our in-house delivery service, and contribute to strategic initiatives that enhance customer experience, operational efficiency, and business performance.

About the Role

Reporting to the General Manager - Operations, you'll be responsible for leading our Delivery & Installation function across New Zealand, ensuring the safe, efficient and profitable delivery of products into customers' homes. You'll also oversee our highly successful B&C Grade appliance sales channel, including Trade Me and internal sales, identifying opportunities to streamline processes, improve performance and unlock future growth. This role combines operational leadership, commercial acumen, continuous improvement, and people leadership, making it ideal for someone who enjoys driving results while developing high-performing teams.

What You'll Be Doing

Lead and optimise Fisher & Paykel's in-house Delivery & Installation network, ensuring safe, efficient and customer-focused final-mile delivery performance across New Zealand.

Drive operational excellence through performance management, continuous improvement initiatives, service enhancement and cost optimisation, while monitoring key metrics.

Own the commercial performance of the D&I and B&C Grade operations, including budgeting, reporting, financial analysis and identifying opportunities for revenue growth and efficiency gains.

Oversee the B&C Grade appliance sales channel while identifying opportunities to streamline processes, scale operations and improve customer experience.

Build, coach and develop a high-performing team culture by leading recruitment, performance management, capability development and creating pathways for employee growth.

About You

We're open to candidates from a variety of operational leadership backgrounds including transport, logistics, and related industries.

• Proven leadership experience within an operational or logistics environment.
• Strong commercial and financial acumen, including budget management and performance analysis.
• Experience driving operational efficiency and continuous improvement initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical capability and confidence working with data to support decision-making.
• Advanced Excel and PowerPoint skills.
• Experience presenting recommendations and performance insights to senior management.
• A customer-first mindset and a passion for operational excellence.

Desirable Experience

• JD Edwards (JDE)
• Salesforce Online marketplace or eCommerce experience
• Trade Me platform experience

What Success Looks Like

• Create and sustain a high-performing team culture.
• Drive improvements in delivery performance, utilisation and customer satisfaction.
• Strengthen commercial outcomes across both D&I and B&C Grade operations.
• Scale and optimise the B&C Grade sales channel.
• Lead strategic initiatives that improve efficiency, capability and service delivery.
• Build strong partnerships across the business and contribute to the future direction of NZ Operations.

Why Join Fisher & Paykel?

At Fisher & Paykel, we do things differently. We challenge ourselves to think long-term, continuously improve, and create products and experiences that customers love. You'll join a business where your ideas will be valued, your leadership will make a visible impact, and you'll have the opportunity to shape and influence a critical part of our customer journey. If you're a commercially minded operations leader who enjoys developing people, driving performance and delivering exceptional customer outcomes, we'd love to hear from you. #LI-LC1 #LI-Hybrid

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever. Learn more about Fisher & Paykel