In-Home Appliance Technician — Exceptional Customer Experience

Fisher & Paykel Appliances Ltd; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Company van

Bonus and incentive scheme

Product discounts for you and family

Career development opportunities

Job summary

Fisher & Paykel Appliances Ltd is seeking a Customer Experience Technician in Auckland. You will deliver technical expertise and exceptional service directly in customers’ homes, building strong product knowledge and completing detailed service documentation.

The role requires proven appliance repair experience, NZ electrical qualifications, and a customer-focused approach with excellent communication and computer skills. Attractive training, development, and a company van are included.

Qualifications

• Proven experience in appliance repair and troubleshooting.
• Relevant Qualifications in Electrical and Appliance Repair.
• NZ registered Electrical Practising Licence (EAS/EST/EASQ) essential.
• Strong communication and computer skills.
• Customer-focused approach delivering premium service.

Responsibilities

• Diagnose, repair, and fully test products to ensure complete customer satisfaction.
• Build and maintain strong product knowledge through training sessions, manuals, and digital learning tools.
• Complete all service-related documentation, including job records and cash collection requirements.
• Manage and maintain your spare parts inventory.

Skills

Appliance repair

Troubleshooting

Strong communication

Computer skills

Customer-focused service

Education

Electrical & Appliance Repair Qualifications

NZ Electrical Practising Licence (EAS/EST/EASQ)

Job description

Fisher & Paykel Appliances Ltd is seeking a Customer Experience Technician in Auckland. You will deliver technical expertise and exceptional service directly in customers’ homes, building strong product knowledge and completing detailed service documentation.

The role requires proven appliance repair experience, NZ electrical qualifications, and a customer-focused approach with excellent communication and computer skills. Attractive training, development, and a company van are included.