Delivery & Installation Manager

Fisher & Paykel Appliances; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Fisher & Paykel Appliances in New Zealand is seeking an experienced people leader to head Delivery & Installation network across NZ, delivering safe, efficient, and profitable final-mile service while growing the B&C Grade channel.

Reporting to GM Operations, you will shape strategy, lead a high-performing team, manage budgets, drive continuous improvement and stakeholder engagement to uplift customer experience and business performance.

Qualifications

• Must have proven leadership in operational/logistics environments.
• Strong commercial and financial acumen with budgeting experience.
• Experience driving continuous improvement and efficiency in delivery operations.

Responsibilities

• Lead and optimise Fisher & Paykel's in-house Delivery & Installation network across New Zealand.
• Drive performance management, continuous improvement, service enhancement and cost optimisation.
• Own the commercial performance of D&I and B&C Grade operations, including budgeting and reporting.
• Oversee the B&C Grade appliance sales channel to streamline processes and improve CX.
• Build, coach and develop a high-performing team and recruitment pipelines.

Skills

Leadership

Budget management

Performance analysis

Operational efficiency

Stakeholder management

Data-driven decision making

Advanced Excel/PowerPoint

Tools

JD Edwards

Salesforce

Trade Me / eCommerce

Job description

The Role

At Fisher & Paykel, we believe in being trusted, sustainably minded, and focused on delivering great customer experiences. We're looking for an experienced people leader to join our Operations team and lead our Delivery & Installation (D&I) network while driving commercial growth through our B&C Grade appliance sales channel.

The Role

At Fisher & Paykel, we believe in being trusted, sustainably minded, and focused on delivering great customer experiences. We're looking for an experienced people leader to join our Operations team and lead our Delivery & Installation (D&I) network while driving commercial growth through our B&C Grade appliance sales channel.

This is a unique opportunity to lead a critical final-mile operation, shape the future of our in-house delivery service, and contribute to strategic initiatives that enhance customer experience, operational efficiency, and business performance.

About The Role

Reporting to the General Manager - Operations, you'll be responsible for leading our Delivery & Installation function across New Zealand, ensuring the safe, efficient and profitable delivery of products into customers' homes.

You'll also oversee our highly successful B&C Grade appliance sales channel, including Trade Me and internal sales, identifying opportunities to streamline processes, improve performance and unlock future growth.

This role combines operational leadership, commercial acumen, continuous improvement, and people leadership, making it ideal for someone who enjoys driving results while developing high-performing teams.

What You'll Be Doing

• Lead and optimise Fisher & Paykel's in-house Delivery & Installation network, ensuring safe, efficient and customer-focused final-mile delivery performance across New Zealand.
• Drive operational excellence through performance management, continuous improvement initiatives, service enhancement and cost optimisation, while monitoring key metrics.
• Own the commercial performance of the D&I and B&C Grade operations, including budgeting, reporting, financial analysis and identifying opportunities for revenue growth and efficiency gains.
• Oversee the B&C Grade appliance sales channel while identifying opportunities to streamline processes, scale operations and improve customer experience.
• Build, coach and develop a high-performing team culture by leading recruitment, performance management, capability development and creating pathways for employee growth.

About You

We're open to candidates from a variety of operational leadership backgrounds including transport, logistics, and related industries.

You Will Bring

• Proven leadership experience within an operational or logistics environment.
• Strong commercial and financial acumen, including budget management and performance analysis.
• Experience driving operational efficiency and continuous improvement initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical capability and confidence working with data to support decision-making.
• Advanced Excel and PowerPoint skills.
• Experience presenting recommendations and performance insights to senior management.
• A customer-first mindset and a passion for operational excellence.

Desirable Experience

• JD Edwards (JDE)
• Salesforce
• Online marketplace or eCommerce experience
• Trade Me platform experience

What Success Looks Like

In this role, you'll:

• Create and sustain a high-performing team culture.
• Drive improvements in delivery performance, utilisation and customer satisfaction.
• Strengthen commercial outcomes across both D&I and B&C Grade operations.
• Scale and optimise the B&C Grade sales channel.
• Lead strategic initiatives that improve efficiency, capability and service delivery.
• Build strong partnerships across the business and contribute to the future direction of NZ Operations.

Why Join Fisher & Paykel?

At Fisher & Paykel, we do things differently. We challenge ourselves to think long-term, continuously improve, and create products and experiences that customers love. You'll join a business where your ideas will be valued, your leadership will make a visible impact, and you'll have the opportunity to shape and influence a critical part of our customer journey.

If you're a commercially minded operations leader who enjoys developing people, driving performance and delivering exceptional customer outcomes, we'd love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.