Customer Experience Operations Coordinator — 40h Mon–Fri

Cookie Time Limited; Henderson-Massey; Sur place; NZD 70 000 - 90 000; Plein temps

Résumé du poste

Cookie Time Limited in Auckland is seeking a results-oriented customer service operations specialist to coordinate customer service activities and ensure targets are met. You will manage orders from placement to delivery, keep customers informed, and work with Sales, Logistics, Warehouse, Planning and Finance to deliver a smooth experience.

You will analyse service performance, monitor stock and risks, support promotions and onboarding, and drive process improvements based on feedback and

Qualifications

• Experience in customer service operations and CRM.
• ERP systems and logistics or EDI interfaces knowledge.
• Understanding of after-sales processes, sales administration and export operations.

Responsabilités

• Coordinate customer service activities and maintain agreed standards.
• Coordinate customer orders from placement through delivery.
• Resolve customer service issues, claims and complaints with internal teams.
• Collaborate with Sales, Logistics, Warehouse, Planning and Finance.
• Maintain accurate customer, product, pricing and order information.
• Monitor stock availability, service performance and operational risks.
• Support customer promotions, onboarding activities and sales initiatives.
• Review customer feedback and service trends to improve processes.

Connaissances

Customer service operations

CRM systems

ERP systems

Logistics coordination

Sales administration

Data interpretation

Description du poste

Cookie Time Limited in Auckland is seeking a results-oriented customer service operations specialist to coordinate customer service activities and ensure targets are met. You will manage orders from placement to delivery, keep customers informed, and work with Sales, Logistics, Warehouse, Planning and Finance to deliver a smooth experience.

You will analyse service performance, monitor stock and risks, support promotions and onboarding, and drive process improvements based on feedback and