Service Delivery Specialist — Flexible Work & Impact

Enable Networks; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Flexible working

Broadband allowance

RefreshMe day

Sustainability allowance

Leave purchasing

Green Star office

Job summary

Enable Networks in Christchurch is seeking a 12‑month fixed-term Customer Experience Coordinator to manage day‑to‑day relationships with a portfolio of customers, including Retail Service Providers. You’ll act as their primary contact and coordinate internal Enable teams to progress requests and keep delivery on track.

You’ll look beyond immediate requests to spot recurring issues and opportunities to improve the customer experience, driving digital adoption and simpler service delivery for

Qualifications

• Experience in service delivery or customer-facing roles.
• Strong critical thinking and problem-solving.
• Ability to balance customer needs with business priorities.
• Excellent communication and stakeholder management.

Responsibilities

• Manage day-to-day relationships for a portfolio of customers.
• Coordinate cross-functional teams to progress requests.
• Resolve issues and keep service delivery on track.
• Identify recurring problems and opportunities to improve experience.
• Encourage digital and self-service options for customers.

Skills

Relationship management

Problem solving

Commercial awareness

Clear communication

Organization

Cross-team coordination

Curiosity

Job description

Enable Networks in Christchurch is seeking a 12‑month fixed-term Customer Experience Coordinator to manage day‑to‑day relationships with a portfolio of customers, including Retail Service Providers. You’ll act as their primary contact and coordinate internal Enable teams to progress requests and keep delivery on track.

You’ll look beyond immediate requests to spot recurring issues and opportunities to improve the customer experience, driving digital adoption and simpler service delivery for