Part-Time Sales Enablement & Customer Care Coordinator

Oceania Group; Auckland; Hybrid; NZD 34.000 - 48.000; Teilzeit

Benefits dieser Stelle

Learning and development opportunities

Wellbeing support

Competitive pay

Zusammenfassung

Oceania Group is seeking a warm, proactive Sales Enablement Coordinator to support a busy sales environment in Auckland. You will handle enquiries, qualify leads, coordinate appointments, and maintain customer information in HubSpot, delivering a consistently caring service to prospective residents and families.

This part-time, fixed-term role runs 20 hours per week with varied shifts including Tue-Thu 3:00pm–7:00pm, Sat 10:00am–2:00pm, Sun 12:00pm–4:00pm.

Qualifikationen

• Experience in customer service, sales support, administration or a similar role.
• Excellent verbal and written communication skills.
• A natural ability to build relationships and connect with people.
• Strong organisational skills and ability to manage multiple enquiries and priorities.
• Experience using HubSpot or a similar CRM system.
• Confidence using Microsoft Office, including Excel and Teams.
• A proactive, solutions-focused approach and ability to work independently.
• Experience in retirement living or aged care would be beneficial, but attitude and communication skills are most important.

Aufgaben

• Responding to incoming enquiries via phone, website and other channels, including the 0800 number.
• Building rapport with prospective residents and their families, understanding needs and providing helpful information.
• Qualifying enquiries and connecting with the appropriate village or care centre.
• Coordinating appointments with site teams.
• Managing and updating customer information in HubSpot CRM.
• Proactively following up enquiries and opportunities to support the sales process.
• Delivering a consistently positive customer experience that reflects Oceania's values.

Kenntnisse

Customer service

Sales support

Administration

Communication

Relationship building

Organization

HubSpot CRM

Excel

Microsoft Teams

Proactive

Tools

HubSpot CRM

Excel

Microsoft Teams

Jobbeschreibung

Oceania Group is seeking a warm, proactive Sales Enablement Coordinator to support a busy sales environment in Auckland. You will handle enquiries, qualify leads, coordinate appointments, and maintain customer information in HubSpot, delivering a consistently caring service to prospective residents and families.

This part-time, fixed-term role runs 20 hours per week with varied shifts including Tue-Thu 3:00pm–7:00pm, Sat 10:00am–2:00pm, Sun 12:00pm–4:00pm.