Customer Experience & Service Ops Lead

Woolworths Group; Auckland; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support for team members and/or

Global career possibilities

Job summary

Woolworths Group NZ, a major New Zealand retailer, is seeking a hands-on supervisor for store operations. You’ll manage checkouts, cash office and customer service areas while coaching a small team to deliver consistent, high-quality service.

Demonstrated leadership, strong communication, and a commitment to safety and process standards are essential. Weekend/evening flexibility and a customer-first mindset are expected.

Qualifications

• Be the go-to person for everything customer experience from the customer’s point of view.
• Collaborate closely with the Team Leader and swarm to ensure efficiency.
• Ensure uninterrupted process completion and strict adherence to guidelines.

Responsibilities

• Look after the checkouts and cash office.
• Monitor customer service areas (entry gates, trollies, baskets, lotto, loyalty) to highest standards.
• Create positive interactions with customers and resolve questions or issues.
• Lead and supervise the team; provide on-the-job training and coaching.
• Escalate process-related issues for effective resolution.
• Champion safety and wellbeing by following protocols and reporting hazards.
• Participate in team collaboration and communication initiatives.

Skills

Customer experience

Team leadership

Process adherence

Effective communication

Flexible scheduling

Tools

POS system

Job description

Woolworths Group NZ, a major New Zealand retailer, is seeking a hands-on supervisor for store operations. You’ll manage checkouts, cash office and customer service areas while coaching a small team to deliver consistent, high-quality service.

Demonstrated leadership, strong communication, and a commitment to safety and process standards are essential. Weekend/evening flexibility and a customer-first mindset are expected.