Customer Experience & Front-End Operations Manager

The Warehouse; New Zealand; In loco; NZD 60.000 - 72.000; Tempo pieno

Descrizione del lavoro

The Warehouse in New Zealand is seeking a Sales Support Manager to help lead the heartbeat of the store. You’ll oversee front-end operations including checkouts, customer service, administration and loss prevention, ensuring smooth daily performance for customers and team members.

You will work alongside the Store Manager and leadership team to coach and develop a front-line crew that delivers outstanding service, while upholding store standards and driving performance across the front of house.

Competenze

• Experience leading frontline teams in a retail environment.
• Strong customer service and coaching skills.
• Ability to manage front-end operations and loss prevention.

Mansioni

• Lead, coach and develop a team that delivers great customer service every day.
• Keep the front end running efficiently and help minimise customer loss and issues.
• Collaborate with Store Manager and leadership to drive store performance.

Descrizione del lavoro

The Warehouse in New Zealand is seeking a Sales Support Manager to help lead the heartbeat of the store. You’ll oversee front-end operations including checkouts, customer service, administration and loss prevention, ensuring smooth daily performance for customers and team members.

You will work alongside the Store Manager and leadership team to coach and develop a front-line crew that delivers outstanding service, while upholding store standards and driving performance across the front of house.