Customer Care Specialist

NetYourJob; Hamilton; On-site; NZD 45,000 - 58,000; Full time

Job summary

Ebbett Toyota | Lexus of Hamilton is seeking a Customer Care Specialist to join our CRM Team on a 7-month maternity cover contract. The role involves handling customer inquiries and bookings across phone, email, website and SMS, with a focus on delivering exceptional service.

Prior car industry knowledge is not required, but familiarity with computer systems will help you excel. The successful candidate will join a vibrant team in Hamilton, work Monday to Friday, 7:30am–5pm, and support

Qualifications

• Experience in handling customer inquiries via multiple channels (phone, email, website, SMS).
• Ability to learn quickly and adapt to changing workflows.
• Strong attention to detail and a calm, patient approach.

Responsibilities

• Answer customer inquiries and bookings via phone, email, website and SMS.
• Support CRM Team in day-to-day customer care tasks.
• Work Monday to Friday, 7:30am–5pm, in Hamilton.

Skills

Customer service

Communication

Time management

Multitasking

Tools

CRM software

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

7 Month Maternity Cover

Hamilton, Full Time, Customer Service

Please Quote Reference Number 18472

• Join a vibrant Team at Ebbett Toyota | Lexus of Hamilton
• Exceptional customer relationship skills
• Diverse exciting role

Ebbett Toyota | Lexus of Hamilton require a Customer Care Specialist to join our specialized CRM Team.

This is a 7 month Maternity cover contract (commencing 21st September 2026 through to 2nd April) 2027.

This role requires a person with the ability to think quickly and create flexibility within the workflows, be able to multitask with great time management and have good, creative thinking. This is a diverse role which involves answering customer inquiries and bookings via phone, email, website, and SMS.

Great customer service and attention to detail is vital. Previous experience working with computer systems is essential to be able to fulfil this role. Prior car industry knowledge is not required, however this would be an advantage, for this role.

The successful applicant will need to possess:

• Calm and patience when dealing with customers
• Willingness to learn
• Able to work in a rapidly changing environment
• Excellent time management, capable of prioritizing as required
• Confident working with new computer systems
• Friendly and confident
• Clear communication skills
• Work well within small and big team environments

You will be working Monday - Friday 7:30am - 5pm.