Customer Relationship Specialist

Eclipse Recruitment; Devonport-Takapuna; On-site; NZD 50,000 - 65,000; Full time

Job summary

Eclipse Recruitment in Takapuna Auckland is seeking a confident Customer Relationship Specialist to join a busy Customer Service team. You will be the first point of contact for customers and service agents, providing friendly, knowledgeable support across a range of enquiries.

The role involves handling calls, emails, and written correspondence; resolving complaints; coordinating warranty repairs; processing spare parts orders; and working with internal teams to deliver seamless support.

Qualifications

• Strong customer service experience required.
• Experience handling complaints or escalated issues.
• Excellent communication and phone manner.
• Strong administrative skills and attention to detail.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Handle incoming calls and provide first-level product and service support.
• Manage customer enquiries via phone, email, and written correspondence.
• Resolve complaints and escalated issues professionally.
• Coordinate warranty repairs and arrange technicians or authorised service agents.
• Follow up on customer issues to ensure resolution to a high standard.
• Process spare parts and accessories enquiries and orders.
• Work closely with internal teams to provide seamless customer support.
• Escalate more complex issues when required and help identify effective solutions.
• Support the wider Customer Service team when needed.

Skills

Customer service

Complaint handling

Communication

Administrative skills

Adaptability

Tools

Microsoft Word

Excel

Outlook

Job description

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Eclipse Recruitment – Takapuna, North Island

Our client is looking for a confident Customer Relationship Specialist to join their busy Customer Service team in Auckland.

This is a fantastic opportunity for someone who genuinely enjoys helping people, solving problems and turning challenging customer situations into positive experiences.

About the role:
You'll be the first point of contact for customers and service agents, providing friendly, knowledgeable support across a range of enquiries. Your day will be varied and will include:

• Handling incoming customer calls and providing first-level product and service support
• Managing customer enquiries via phone, email and written correspondence
• Resolving customer complaints and escalated issues professionally and efficiently
• Coordinating warranty repairs and arranging technicians or authorised service agents
• Following up on customer issues to ensure they are resolved to a high standard
• Processing spare parts and accessories enquiries and orders
• Working closely with internal teams to provide seamless customer support
• Escalating more complex issues when required and helping identify effective solutions
• Supporting the wider Customer Service team when needed

Our client is looking for a confident Customer Relationship Specialist to join their busy Customer Service team in Auckland.

This is a fantastic opportunity for someone who genuinely enjoys helping people, solving problems and turning challenging customer situations into positive experiences.

About the role:
You'll be the first point of contact for customers and service agents, providing friendly, knowledgeable support across a range of enquiries. Your day will be varied and will include:

• Handling incoming customer calls and providing first-level product and service support
• Managing customer enquiries via phone, email and written correspondence
• Resolving customer complaints and escalated issues professionally and efficiently
• Coordinating warranty repairs and arranging technicians or authorised service agents
• Following up on customer issues to ensure they are resolved to a high standard
• Processing spare parts and accessories enquiries and orders
• Working closely with internal teams to provide seamless customer support
• Escalating more complex issues when required and helping identify effective solutions
• Supporting the wider Customer Service team when needed

About you:
We're looking for someone who enjoys working with people and isn't afraid of a challenging customer conversation. You will be calm, solutions-focused and able to manage a busy workload while maintaining a high level of accuracy and professionalism.

Ideally, you will bring:

• Strong customer service experience
• Experience handling complaints, escalated issues or challenging customer situations
• Excellent communication and phone manner
• Strong administrative skills with a good eye for detail
• Intermediate skills in Microsoft Word, Excel and Outlook
• The ability to work confidently in a fast-paced environment
• A flexible and adaptable approach to change

Previous call centre experience would be an advantage, as would experience within the appliance, manufacturing or service industry.

Why you'll enjoy this role:
This is more than simply answering phones. You'll have the opportunity to build strong relationships with customers, solve problems, coordinate solutions and work collaboratively with teams across the business.

If you're someone who takes ownership, enjoys variety and gets satisfaction from helping people, we'd love to hear from you.