Six Month Fixed-Term Customer Service Consultant

Damar Industries; Rotorua; On-site; NZD 38,000 - 48,000; Full time

Job summary

Damar Industries in Rotorua, NZ is seeking a Six Month Fixed-Term Customer Service Consultant to be the frontline for valued customers, manage orders, resolve queries, and support operations with accuracy and care during our busy season.

You will liaise with Sales, Logistics and Manufacturing to ensure orders are fulfilled on time, handle calls, data entry, and deliver high-quality service while maintaining attention to detail and a customer-first mindset.

Qualifications

• This role requires 2+ years in call centre or similar customer service experience.
• Experience with ERP systems and strong data entry skills are advantageous.
• Experience in a manufacturing environment is preferred.

Responsibilities

• Manage incoming calls, process orders accurately in our ERP system, and provide updates on order statuses.
• Support the Sales team and resolve customer queries and delivery discrepancies promptly.
• Collaborate with logistics, warehousing and manufacturing to ensure orders are fulfilled on time.
• Identify process improvements and support development of department procedures.

Skills

Customer service

Call center

Data entry

ERP systems

Tools

ERP software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Six Month Fixed-Term Customer Service Consultant

You will be the frontline of all contact with valued customers, be the voice of Damar's business, and deliver outstanding customer service, accuracy and support to operations. You will ensure a smooth day-to-day service for both external and internal customers in a proactive customer service role.

This is a 6 month fixed term role to assist the team during our busy season.

Key responsibilities

• Manage incoming calls, process orders accurately in our ERP system, and provide updates on order statuses
• Support the Sales team and resolve customer queries and delivery discrepancies quickly and professionally
• Collaborate with logistics, warehousing and manufacturing to ensure orders are fulfilled on time
• Identify process improvements and support the continuous development of department procedures

About you

• 2+ years of call centre or similar experience is preferred
• ERP system knowledge is advantageous, and strong data entry and computer skills
• Experience working in a manufacturing environment
• Strong communication and problem-solving skills
• Excellent attention to detail and time management
• The ability to work both independently and as a team under pressure
• Energy, initiative and a customer-first mindset
• A genuine passion for helping others and solving problems
• A clear communicator who is adaptable and loves delivering high-quality customer service

Eligible to work in NZ, have NZ residency, or hold a valid NZ work permit