Technology Support Analyst

Sime Darby Motor Group; Manurewa; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Team culture

Learning & development

Wellbeing programs

Retail discounts

Flexible shifts

Job summary

Sime Darby Motor Group in New Zealand is seeking a proactive IT professional to join our Service Desk team. You will be the first contact for digital support, handling incidents and requests across hardware, software, networks, and key applications including DMS and D365/Annata.

You’ll troubleshoot, escalate when needed, and maintain clear communication with users. The ideal candidate has 2–3 years in a Service Desk or Application Support role, a tertiary IT or related qualification, and

Qualifications

• Experience in a Service Desk or Application Support environment.
• Strong technical expertise in IT infrastructure and business applications.
• Experience supporting ERP/CRM/DMS, with Dynamics 365 exposure.

Responsibilities

• Deliver 1st and 2nd level support to end users across hardware, software, networks, and key applications.
• Take ownership of incidents and requests, troubleshooting, escalating when needed, and ensuring timely resolution.
• Provide support via phone, email, Teams, in-person, and service portal.
• Manage ITSM tickets with clear, empathetic communication.
• Document solutions and contribute to the knowledge base.
• Collaborate with internal teams and external vendors to resolve complex issues.

Skills

Service Desk experience

Analytical problem solving

Customer focused

Communication skills

Team collaboration

Education

Tertiary qualification in Information Technology, Business, or related field

Tools

Azure Active Directory

Microsoft Teams

SharePoint

Intune

ITSM platforms

DMS/D365 exposure

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Sime Darby Motor Group – Wiri, North Island

When a simple restart isn't enough to fix the problem, that's where you come in. We're looking for a proactive technology professional who enjoys solving complex issues, delivering exceptional customer service, and helping people get the most out of their technology.

The role

Reporting to the Service Desk Manager and joining a team of 18 dedicated professionals, you will serve as the first point of contact for all digital support requests, playing a vital role in ensuring our business operations run smoothly and efficiently. You’ll:

• Deliver 1st and 2nd level support to end users, resolving issues across hardware, software, networks, and key applications (DMS, D365/Annata, Autoline).
• Take ownership of incidents and requests, troubleshooting, escalating when needed, and ensuring timely resolution.
• Provide exceptional support through phone, email, Teams, in-person, and our service portal.
• Manage ITSM tickets accurately and efficiently, maintaining clear, empathetic communication throughout.
• Document solutions and contribute to the knowledge base to improve response times and service quality.
• Collaborate with internal teams and external vendors to resolve complex issues.

About you

The ideal candidate will have proven experience in a Service Desk or Application Support environment. You will bring strong technical expertise, sound problem-solving skills, and the ability to quickly assess and resolve IT issues, escalating where appropriate to ensure seamless support for employees across the business units.

What You Will Bring:

• A tertiary qualification in Information Technology, Business, or a related field
• Solid understanding of IT infrastructure, operating systems and business applications.
• 2-3 years' experience in a Service Desk, Technical Support, or Application Support role.
• Experience supporting ERP, CRM, and Dealer Management Systems (DMS) - with exposure to Dynamics 365 highly desirable.
• Strong working knowledge of Microsoft technologies, including Azure Active Directory, Microsoft Teams, SharePoint, and Intune, as well as ITSM and ticketing platforms.
• A customer-first approach, with the ability to build positive relationships
• Clear spoken English, with outstanding spoken and written communication skills.
• A full clean NZ drivers' licence and good geographical knowledge of the wider Auckland region, as the role will involve travel to sites as required.

What We Can Offer You

This is a full-time position (40 hours per week), working Monday to Friday between 7:00am and 5:30pm on a flexible shift roster. The role is based out of our Newmarket, Ellerslie, or Wiri offices. In return, we offer:

• A supportive, collaborative, and inclusive team culture.
• Ongoing learning, training, and professional development opportunities.
• A strong focus on employee wellbeing, including free EAP services, discounted Southern Cross health insurance, annual flu vaccinations, and company-wide wellbeing initiatives
• Opportunities for career growth and development within one of New Zealand's leading automotive groups.
• Access to a wide range of employee benefits, discounts, and offers from over 100 retailers nationwide.

We're proud of our team culture because it's built on a desire for everybody to fulfil their potential.

To learn more about us visitwww.simemotors.co.nz or email ***********@simedarby.co.nz for more information.

Note:The recruitment process involves phone screen, reference checks, driver checks and right to work checks.