Customer Development Specialist

VTNZ; Wellington; On-site; NZD 50,000 - 70,000; Full time

Job summary

Jora New Zealand is seeking a Customer Development Specialist to join our Support Office team. This newly created role sits between Customer Care and Sales, providing a clear pathway into more commercially focused roles within the business.

The Customer Development Specialist is responsible for proactive outbound engagement with key customer segments, including high value and emerging customer groups. The role focuses on strengthening customer relationships, driving revenue opportunities, and

Qualifications

• Background in Customer Care, Customer Service, or similar role
• Highly driven and motivated to achieve performance targets
• Highly organised with attention to detail
• Strong communication and relationship-building skills
• Comfortable making outbound calls and engaging customers
• Commercial mindset with an interest in sales and revenue growth
• Positive attitude and willingness to learn and develop

Responsibilities

• Conduct outbound calling to specific customer segments to strengthen relationships and drive engagement
• Identify and engage on sales opportunities, including upsell and cross-sell where appropriate
• Support revenue growth through proactive customer outreach
• Maintain high activity levels aligned with daily and weekly call targets
• Accurately record customer interactions and outcomes in relevant systems
• Collaborate closely with the Customer Care and Sales teams to ensure a seamless customer experience
• Provide feedback on customer insights, trends, and opportunities
• Take on additional sales and customer-related tasks as the roles evolve

Skills

Outbound calling

Relationship-building

Sales mindset

Target-driven

Organised

Communication skills

Commercial awareness

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

We are seeking a Customer Development Specialists to join our Support Office team. This is a newly created role which sits between Customer Care and Sales, providing a clear pathway into more commercially focused roles within the business.

The Customer Development Specialist is responsible for proactive outbound engagement with key customer segments, including high value and emerging customer groups. The role focuses on strengthening customer relationships, driving revenue opportunities, and supporting broader sales initiatives.

This is an excellent opportunity for individuals looking to step up from customer-focused roles into a role with greater commercial responsibility and plenty of career progression opportunities.

Key Responsibilities

• Conduct outbound calling to specific customer segments to strengthen relationships and drive engagement
• Identify and engage on sales opportunities, including upsell and cross-sell where appropriate
• Support revenue growth through proactive customer outreach
• Maintain high activity levels aligned with daily and weekly call targets
• Accurately record customer interactions and outcomes in relevant systems
• Collaborate closely with the Customer Care and Sales teams to ensure a seamless customer experience
• Provide feedback on customer insights, trends, and opportunities
• Take on additional sales and customer-related tasks as the roles evolve

About You

• Background in Customer Care, Customer Service, or similar role
• Highly driven and motivated to achieve performance targets
• Highly organised with attention to detail
• Strong communication and relationship-building skills
• Comfortable making outbound calls and engaging customers
• Commercial mindset with an interest in sales and revenue growth
• Positive attitude and willingness to learn and develop