Client Relations Officer

Placements24; Canterbury; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous paid time off

Job summary

Placements24 seeks a Client Relations Officer to join its Queenstown team, serving as the primary contact to foster strong client relationships and advocate for their interests in a customer-centric environment.

You will manage a portfolio, liaise between clients and internal teams, and conduct regular service reviews to identify improvement opportunities and drive client satisfaction.

Qualifications

• Proven experience in client relations or account management.
• Excellent communication, negotiation and interpersonal skills.
• Strong understanding of CRM principles and practices.
• Ability to manage multiple client accounts and prioritise effectively.
• Problem-solving skills and commitment to customer satisfaction.
• Experience in client-facing support or helpdesk is beneficial.

Responsibilities

• Manage and grow a portfolio of client accounts with high satisfaction and retention.
• Act as the main liaison between clients and the company, addressing inquiries and resolving issues promptly.
• Conduct regular client meetings to review service performance and identify opportunities for improvement.
• Develop a deep understanding of client needs and align company solutions accordingly.
• Process client requests, feedback, and complaints professionally.
• Collaborate with internal departments to ensure seamless service delivery and support.

Skills

Client relations

Account management

Customer service

CRM understanding

Communication skills

Negotiation skills

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Client Relations Officer to join their established team in Queenstown . This role is pivotal in fostering and maintaining positive, long-term relationships with our valued clientele. You will serve as a primary point of contact, ensuring client satisfaction, addressing their needs, and advocating for their interests within the company. This position offers a significant opportunity to contribute to client retention and growth by delivering exceptional service and building trust. Join a company that prides itself on customer-centricity and offers a stable, professional working environment.

Key Responsibilities

• Manage and grow a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Act as the main liaison between clients and the company, addressing inquiries and resolving issues promptly.
• Conduct regular client meetings to review service performance and identify opportunities for improvement.
• Develop a deep understanding of client business needs and align company solutions accordingly.
• Process client requests, feedback, and complaints efficiently and professionally.
• Collaborate with internal departments to ensure seamless service delivery and client support.

Requirements

• Proven experience in client relations, account management, or a similar customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles and practices.
• Ability to manage multiple client accounts and prioritize effectively.
• Demonstrated problem-solving skills and a commitment to customer satisfaction.
• Experience working within a client-facing support or helpdesk capacity is beneficial.

Benefits

• Competitive annual salary with potential for performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous paid time off and leave allowances.
• Opportunities for professional development and training.
• A stable and professional office environment located in Queenstown.