Crisis Response & Community Support Worker - Queenstown

Placements24; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Medical aid contributions

Paid annual leave

Opportunities for specialized training

Job summary

Placements24 is seeking a dedicated Community Support Worker for Queenstown to provide frontline crisis support to individuals and families in acute distress. You will help navigate challenging situations, coordinate with emergency services, and connect clients with essential resources.

The role emphasizes resilience, empathy, and strong crisis intervention skills, with opportunities for specialized training and a supportive team environment in a high-stakes community setting.

Qualifications

• Minimum of 2 years of experience in crisis intervention, emergency response, or mental health support.
• Strong crisis intervention skills and ability to remain calm under pressure.
• Excellent communication and active listening abilities.
• Flexibility to work evenings, weekends, and holidays as required by crisis response needs.

Responsibilities

• Respond promptly to crisis situations within the community, providing immediate emotional support and de-escalation.
• Assess the needs of individuals and families in crisis and develop immediate action plans.
• Connect clients with emergency services, shelter, counseling, and other resources in Queenstown.
• Provide ongoing support during and after crises and when needed.
• Collaborate with emergency services, mental health professionals, and community agencies.
• Maintain confidential records of interventions and client progress.
• Educate community on crisis prevention and available support systems.
• Participate in supervision to manage emotional impact of crisis work.

Skills

Crisis intervention

Communication

Active listening

Problem-solving

Empathy

De-escalation techniques

Education

Social Work qualification

Counselling background

Job description

Placements24 is seeking a dedicated Community Support Worker for Queenstown to provide frontline crisis support to individuals and families in acute distress. You will help navigate challenging situations, coordinate with emergency services, and connect clients with essential resources.

The role emphasizes resilience, empathy, and strong crisis intervention skills, with opportunities for specialized training and a supportive team environment in a high-stakes community setting.