Cloud Support Engineer — Remote, Mentored Growth

Cloudland; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

Cloudland in Christchurch seeks a Cloud Support Engineer to join our Christchurch branch, providing Level 1 and 2 remote technical support with occasional onsite visits. You will handle service desk calls, troubleshoot complex issues, and escalate when needed as part of a growing team.

You should be skilled with Microsoft infrastructure and M365, enjoy solving problems, and building strong client relationships.

Qualifications

• Experience in Level 2 Service Desk or similar roles.
• Strong knowledge of Microsoft infrastructure and M365 technologies.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide Level 1 and 2 remote technical support to clients.
• Manage Service Desk calls and troubleshoot issues.
• Escalate complex problems to the wider team as needed.
• Participate in on-call roster.
• Work autonomously within a collaborative team.

Skills

Microsoft infrastructure

Microsoft 365

Problem solving

Communication

Tools

Microsoft 365

Remote support tools

Job description

Cloudland in Christchurch seeks a Cloud Support Engineer to join our Christchurch branch, providing Level 1 and 2 remote technical support with occasional onsite visits. You will handle service desk calls, troubleshoot complex issues, and escalate when needed as part of a growing team.

You should be skilled with Microsoft infrastructure and M365, enjoy solving problems, and building strong client relationships.