Full time

Fuse IT Recruitment; Palmerston North; On-site; NZD 90,000 - 120,000; Full time

Job summary

Zohorecruit in Palmerston North, New Zealand, is seeking a Cloud Senior Support Engineer (L2/L3) to join a dynamic IT services team. You will provide 2nd/3rd line technical support to valued customers, ensure SLA targets, and contribute to incident resolution.

This role offers on‑prem and cloud exposure, mentoring junior staff, and a pathway into platform development within a collaborative, customer‑focused environment.

Qualifications

• Experience in Service Desk or Systems Engineering.
• Solid grasp of Microsoft infrastructure and M365 technologies.
• Excellent communication and troubleshooting skills; able to work under pressure.

Responsibilities

• Provide 2nd/3rd line technical support to customers.
• Update service tickets promptly and participate in on-call roster.
• Mentor the team and act as the technical escalation for the wider team.
• Assist the Cloud platform team.

Skills

Service Desk experience

2nd/3rd line support

Strong communication

On-call readiness

Tools

Microsoft 365

Windows Server

Active Directory

Job description

Palmerston North, New Zealand | Posted on 04/07/2025

Ready to level up your career in IT services? Join my clients dynamic team as a L2/L3 Senior Support Engineer in Palmerston North. They're a rapidly growing company offering an engaging work environment and endless possibilities for career progression.

What You’ll Do:

As a Cloud Support Engineer, you’ll dive into providing 2nd/3rd line technical support to valued customers, ensuring SLA targets. You’ll be hands‑on and your role also involves promptly updating service tickets and participating in an on‑call roster for after‑hours support. Youll also be mentoring the team, while being the technical escalation for the wider team and assisting the Cloud platform team

Why Join Them:

This role is just the beginning of an exciting journey! Opportunities for growth abound in service management, operations and platform development. You'll expand your skills and responsibilities over time within a collaborative, motivated, and experienced team. They're known for innovative platforms, products, and unwavering commitment to customer service. You'll also be gaining invaluable experience and mentorship from senior professionals.

What We're Looking For:

We're seeking someone with a background in Service Desk or Systems Engineering, along with a solid grasp of traditional Microsoft infrastructure and M365 technologies. Strong communication skills, troubleshooting abilities, and the knack for thinking on your feet are key. If you're a top performer who values building strong client relationships and thrives in high-pressure situations, you're exactly who I am seeking