Cloud Support Engineer: Grow in Microsoft 365 & Cloud

Cloudland; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship by senior engineers

Career progression opportunities

Exposure to a diverse client base

Job summary

Cloudland is seeking a Cloud Support Engineer to join our Wellington or Palmerston North team in New Zealand. The role offers exposure to service management, operations, platform development, and sales across locations.

You’ll provide Level 1 and 2 remote support with occasional onsite visits, mentor from senior engineers, and engage with clients from startups to enterprises. NZ residency or legal work rights required.

Qualifications

• Experience with Level 2 Service Desk or similar roles.
• Strong knowledge of Microsoft infrastructure and M365 environment.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 1 and 2 remote (and occasional onsite) technical support to clients.
• Manage service desk calls and troubleshoot complex issues.
• Act as escalation point for wider team when needed.
• Participate in on-call roster for seamless service.
• Work autonomously within a high-performing team.

Skills

Microsoft infrastructure

M365 technologies

Remote/onsite support

Customer service

Job description

Cloudland is seeking a Cloud Support Engineer to join our Wellington or Palmerston North team in New Zealand. The role offers exposure to service management, operations, platform development, and sales across locations.

You’ll provide Level 1 and 2 remote support with occasional onsite visits, mentor from senior engineers, and engage with clients from startups to enterprises. NZ residency or legal work rights required.