Cloud Support Engineer (Wellington)

Cloudland; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship by senior engineers

Career progression opportunities

Exposure to a diverse client base

Job summary

Cloudland is seeking a Cloud Support Engineer to join our Wellington or Palmerston North team in New Zealand. The role offers exposure to service management, operations, platform development, and sales across locations.

You’ll provide Level 1 and 2 remote support with occasional onsite visits, mentor from senior engineers, and engage with clients from startups to enterprises. NZ residency or legal work rights required.

Qualifications

• Experience with Level 2 Service Desk or similar roles.
• Strong knowledge of Microsoft infrastructure and M365 environment.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 1 and 2 remote (and occasional onsite) technical support to clients.
• Manage service desk calls and troubleshoot complex issues.
• Act as escalation point for wider team when needed.
• Participate in on-call roster for seamless service.
• Work autonomously within a high-performing team.

Skills

Microsoft infrastructure

M365 technologies

Remote/onsite support

Customer service

Job description

Cloudland – Where Innovation Meets Collaboration

At Cloudland, we’re shaping the future of modern work. From DaaS/IaaS andM365 Modern Workplaceto cloud automation, we deliver cutting-edge solutions with a strong focus on primary healthcare providers and Professional Services organisations. Our reach spans New Zealand and Australia, and we take pride in fostering a team culture of collaboration, innovation, and excellence.

Our people are at the heart of what we do. We don’t just provide technology, we create solutions that empower businesses. If you’re looking for a team where you can grow, contribute, and make a real impact, you’ve come to the right place.

The Opportunity - Cloud Support Engineer

Now, we're looking for a Cloud Support Engineer to join our Wellington or Palmerston North branch - a role that offers more than just technical support. This is a stepping stone to a dynamic career path, where you’ll gain exposure to service management, operations, platform development, and sales across our locations.

Why Join Us?

• Work alongside a passionate and experienced teamdedicated to innovation and excellence.
• Be mentored by senior engineers and leadership, helping you elevate your technical skills and expertise.
• Engage with a diverse range of clients, from startups to enterprise-level businesses.
• Play a key role in a company that values collaboration, career growth, and personal development.

What You’ll Do:

• Provide Level 1 and 2 remote (and occasional onsite) technical supportto our clients.
• Manage Service Desk calls, troubleshoot complex issues, and elevate when necessary.
• Act as a technical escalation pointfor the wider team when required.
• Participate in a paid on-call rosterto ensure seamless service.
• Work autonomously while contributing to a supportive and high-performing team.

Who You Are:

• A problem-solverwith a proven track record in Level 2 (or similar) Service Desk roles.
• Skilled in Microsoft infrastructure and M365 technologies.
• An excellent communicator, able to build strong relationships with clients and colleagues.
• Quick-thinking, adaptable, and able to thrive under pressure.
• A team player who takes pride in delivering top-tier customer service.
• Experience with primary healthcare PMS systemsis a plus!

What We’re Looking For:

• A positive attitude, motivation, and reliability.
• Someone who truly cares about doing what’s right for the customer.
• NZ residency or legal work rightsand a full driver’s license (Hamilton based applicants preferred).

Your Future Starts Here

This is more than just a job - it’s an opportunity to grow in a company that champions innovation, teamwork, and career progression. Whether you're looking to expand your technical expertiseor step into leadership roles, we provide the foundation for your success.