IT Support Engineer – L1-2, Diverse Tech

Cyclone Co; Christchurch, Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Volunteer day

Team events

Job summary

Cyclone is seeking a Support Engineer to join our National Service Desk in Christchurch. You will provide remote Level 1 and 2 support across channels, helping customers with incidents and requests while expanding your technical expertise.

The role emphasizes collaborative teamwork, ongoing learning, and delivering high-quality service to education and commercial clients in New Zealand.

Qualifications

• 3 years' experience on a service desk or similar role.
• Tertiary ICT/ITIL/computer qualifications.
• Ability to work in a large team and take ownership of tasks.

Responsibilities

• Shadow engineers across multiple disciplines to learn standards and processes.
• Develop foundational knowledge across primary products and services.
• Build positive relationships with customers and deliver quality outcomes.
• Resolve incidents following ITIL processes (L1/L2) and manage service requests.

Skills

Customer service

Communication

Teamwork

Problem solving

Self-motivation

Independent work

Education

ICT/ITIL/computing qualification

Job description

Cyclone is seeking a Support Engineer to join our National Service Desk in Christchurch. You will provide remote Level 1 and 2 support across channels, helping customers with incidents and requests while expanding your technical expertise.

The role emphasizes collaborative teamwork, ongoing learning, and delivering high-quality service to education and commercial clients in New Zealand.