Cloud Support Engineer (Christchurch)

Cloudland; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

Cloudland in Christchurch seeks a Cloud Support Engineer to join our Christchurch branch, providing Level 1 and 2 remote technical support with occasional onsite visits. You will handle service desk calls, troubleshoot complex issues, and escalate when needed as part of a growing team.

You should be skilled with Microsoft infrastructure and M365, enjoy solving problems, and building strong client relationships.

Qualifications

• Experience in Level 2 Service Desk or similar roles.
• Strong knowledge of Microsoft infrastructure and M365 technologies.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide Level 1 and 2 remote technical support to clients.
• Manage Service Desk calls and troubleshoot issues.
• Escalate complex problems to the wider team as needed.
• Participate in on-call roster.
• Work autonomously within a collaborative team.

Skills

Microsoft infrastructure

Microsoft 365

Problem solving

Communication

Tools

Microsoft 365

Remote support tools

Job description

Cloudland - Where Innovation Meets Collaboration

At Cloudland, we're shaping the future of modern work. From DaaS/IaaS andM365 Modern Workplaceto cloud automation, we deliver cutting-edge solutions with a strong focus on primary healthcare providers and Professional Services organisations. Our reach spans New Zealand and Australia, and we take pride in fostering a team culture of collaboration, innovation, and excellence.

Our people are at the heart of what we do. We don't just provide technology, we create solutions that empower businesses. If you're looking for a team where you can grow, contribute, and make a real impact, you've come to the right place.

The Opportunity - Cloud Support Engineer

Now, we're looking for a Cloud Support Engineer to join our Christchurch branch - a role that offers more than just technical support. This is a stepping stone to a dynamic career path, where you'll gain exposure to service management, operations, platform development, and sales across our locations.

Why Join Us?

• Work alongside a passionate and experienced team dedicated to innovation and excellence.
• Be mentored by senior engineers and leadership, helping you elevate your technical skills and expertise.
• Engage with a diverse range of clients, from startups to enterprise-level businesses.
• Play a key role in a company that values collaboration, career growth, and personal development.

What You'll Do:

• Provide Level 1 and 2 remote (and occasional onsite) technical supportto our clients.
• Manage Service Desk calls, troubleshoot complex issues, and elevate when necessary.
• Act as a technical escalation point for the wider team when required.
• Participate in a paid on-call roster to ensure seamless service.
• Work autonomously while contributing to a supportive and high-performing team.

Who You Are:

• A problem-solver with a proven track record in Level 2 (or similar) Service Desk roles.
• Skilled in Microsoft infrastructure and M365 technologies.
• An excellent communicator, able to build strong relationships with clients and colleagues.
• Quick-thinking, adaptable, and able to thrive under pressure.
• A team player who takes pride in delivering top-tier customer service.
• Experience with primary healthcare PMS systems is a plus!

What We're Looking For:

• A positive attitude, motivation, and reliability.
• Someone who truly cares about doing what's right for the customer.
• NZ residency or legal work rights and a full driver's license (Hamilton based applicants preferred).

Your Future Starts Here

This is more than just a job - it's an opportunity to grow in a company that champions innovation, teamwork, and career progression. Whether you're looking to expand your technical expertise or step into leadership roles, we provide the foundation for your success.

Ready to take the next step? Apply today and be part of something extraordinary!