Clinical Administration Support (Referral Centre)

Health New Zealand - Te Whatu Ora Nelson Marlborough; Blenheim; Presencial; NZD 55.000 - 72.000; Jornada completa

Descripción de la vacante

Health New Zealand | Te Whatu Ora Nelson Marlborough is seeking a Clinical Administration Support in Blenheim to join a fast-paced referrals team. You will acknowledge and enter referrals, track statuses, and support clinicians with bookings and documentation.

The role requires meticulous attention to detail, confidentiality, and strong Microsoft Office skills. Monday–Friday, 1.0FTE, with hours to be discussed; NZ work eligibility is required.

Formación

• Attention to detail with strong organisational skills.
• Ability to maintain patient confidentiality and professionalism.
• Typing speed 50 wpm or higher; computer skills assessment may be required.

Responsabilidades

• Acknowledge and enter referrals into the patient management system.
• Update referral statuses after triage and respond to enquiries from staff and referrers.
• Review reporting information to ensure targets are met and maintain accurate records.
• Provide administrative support for clinicians and booking processes across the organisation.

Conocimientos

Interpersonal skills

Customer service

Typing 50 wpm

Medical terminology (adv)

Herramientas

Microsoft Office Suite

Descripción del empleo

Clinical Administration Support, Wairau Hospital,Permanent full time 1.0FTE (80 hours a fortnight)Work in arewarding, fast-paced environment where no two days are the same.Play an importantrole in improving patient access to care and ensuring the smoothoperation of referral and booking processes across the organisation.Join a supportive and dynamic team of doctors,nurses, and Clinical Administration professionals committed to deliveringexceptional patient-centred care.Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

This is a newly established position and one of six newroles created to support increasing clinical activity and improve thesustainability of administrative services across the health system in NelsonMarlborough region. These positions have been introduced to strengthen referralmanagement processes, enhance patient access to services, and provideadditional support for clinicians and specialist teams.As Clinical Administration Support in the Referral Centre,you will be working within a high performing team undertaking a range of dutiesto support the administration of external and interdepartmental referrals.Duties will include, but are not limited to, acknowledgingand entering referrals into our patient management system; updating referralstatuses following triage; responding to enquiries from staff, clinicians, andexternal referrers; and reviewing and acting on reporting information to ensuretargets are met.This role requires excellent attention todetail, strong organisational skills, and the ability to maintain accuratepatient information within our clinical systems.Working hours are Monday to Friday, hours tobe discussed.Please view the position description for furtherinformation.

About the Team/Service/ Location

Our ClinicalSupport Services teamplays a vital rolein ensuring the smooth operation of the patient's journey. By providingessential administrative support, we enable clinical teams to focus ondelivering exceptional patient care. From coordinating schedules to managingdocumentation, we are the backbone of the hospital's daily operations. We offera supportive workplace with opportunities for professional development, careerprogression, job security, and staff wellbeing initiatives.For more information on living and working in Blenheimclick HERE

About you

As Clinical Administration Support, you will:Have a positive, professional, andapproachable manner; Possess excellent interpersonalskills and a passion for delivering outstanding customer service;Be proficient in the Microsoft Office Suite withstrong computer literacy;Demonstrate empathy, discretion, and acommitment to maintaining patient confidentiality;Have proven ability to prioritise tasks andmanage a busy workload effectively.Atyping speed of 50 words per minute or more is essential. Medical terminologywould be advantageous but not essential. Our preferred applicants will berequired to undertake a computer skills assessment.The successful candidate must be eligible to work in New Zealandor hold a valid NZ work visa at the time of applying. Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.

Allapplications must be submitted through our online careers' portal by 6 December 2026.

Job ref: R1W26-071

We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affectedemployees will be given preference and priority for this position.