Clinical Administration Support (Referral Centre)

Nelson Marlborough Health; Blenheim; On-site; NZD 52,000 - 76,000; Full time

Job summary

Nelson Marlborough Health is seeking a Clinical Administration Support for the Referral Centre at Wairau Hospital. This permanent full-time role supports the administrative management of external and interdepartmental referrals, ensuring smooth operations and timely appointment bookings.

You will join a high-performing team of clinicians and administration staff, with a focus on accuracy, confidentiality and excellent customer service. Hours are Monday to Friday; starting times to be discussed.

Qualifications

• Typing speed of 50 words per minute is essential.
• Proficient in the Microsoft Office Suite with strong computer literacy.
• Demonstrates empathy, discretion, and a commitment to patient confidentiality.
• Have excellent interpersonal skills and a passion for delivering outstanding customer service.

Responsibilities

• Acknowledge and enter referrals into the patient management system.
• Update referral statuses following triage.
• Respond to enquiries from staff, clinicians and external referrers.
• Review and act on reporting information to ensure targets are met.

Skills

Typing 50 wpm

Microsoft Office Suite

Interpersonal skills

Customer service focus

Confidentiality

Job description

Clinical Administration Support (Referral Centre)

Clinical Administration Support, Wairau Hospital,Permanent full time 1.0FTE (80 hours a fortnight)

• Work in arewarding, fast-paced environment where no two days are the same.
• Play an importantrole in improving patient access to care and ensuring the smoothoperation of referral and booking processes across the organisation.
• Join a supportive and dynamic team of doctors,nurses, and Clinical Administration professionals committed to deliveringexceptional patient-centred care.
  

Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.

About the Role

This is a newly established position and one of six newroles created to support increasing clinical activity and improve thesustainability of administrative services across the health system in NelsonMarlborough region. These positions have been introduced to strengthen referralmanagement processes, enhance patient access to services, and provideadditional support for clinicians and specialist teams.

As Clinical Administration Support in the Referral Centre,you will be working within a high performing team undertaking a range of dutiesto support the administration of external and interdepartmental referrals.

Duties will include, but are not limited to, acknowledgingand entering referrals into our patient management system; updating referralstatuses following triage; responding to enquiries from staff, clinicians, andexternal referrers; and reviewing and acting on reporting information to ensuretargets are met.

This role requires excellent attention todetail, strong organisational skills, and the ability to maintain accuratepatient information within our clinical systems.

Working hours are Monday to Friday, hours tobe discussed.

Please view the position description for furtherinformation.

About the Team/Service/ Location

Our ClinicalSupport Services teamplays a vital rolein ensuring the smooth operation of the patient's journey. By providingessential administrative support, we enable clinical teams to focus ondelivering exceptional patient care. From coordinating schedules to managingdocumentation, we are the backbone of the hospital's daily operations. We offera supportive workplace with opportunities for professional development, careerprogression, job security, and staff wellbeing initiatives.

For more information on living and working in Blenheimclick HERE

About you

• Have a positive, professional, andapproachable manner;
• Possess excellent interpersonalskills and a passion for delivering outstanding customer service;
• Be proficient in the Microsoft Office Suite withstrong computer literacy;
• Demonstrate empathy, discretion, and acommitment to maintaining patient confidentiality;
• Have proven ability to prioritise tasks andmanage a busy workload effectively.

Atyping speed of 50 words per minute or more is essential. Medical terminologywould be advantageous but not essential. Our preferred applicants will berequired to undertake a computer skills assessment.

The successful candidate must be eligible to work in New Zealandor hold a valid NZ work visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.